Cabanas, Sara Isabel AndradeAlmeida, Anabela2019-01-032019-01-0320181472-6963http://hdl.handle.net/10400.6/6655Health is a demanding scenario of changes and successive adaptations that, very easily, allows the emergence of differences between the involved and conflicts between professionals. Ineffectively managed conflicts in health organizations reduce quality, compromise safety, and increase the costs of health care delivery, secondarily to the goals of being effective and efficient.engConflict managementPatient SafetySafety Climatejournal article10.1186/s12913-018-3444-8