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Abstract(s)
A saúde em Portugal é um dos pilares fundamentais e constitui uma das marcas mais
positivas dos 50 anos do regime democrático. Apesar de nas últimas décadas serem
vários os progressos verificados na área da saúde, é evidente a necessidade de definir
políticas de constante melhoria no campo da saúde com a finalidade de satisfazer as
necessidades atuais dos utentes com respostas eficazes. O presente estudo tem como
objetivo aprofundar o conhecimento sobre o grau de satisfação dos utentes em contexto
hospitalar no Serviço Nacional de Saúde (SNS) face aos cuidados de enfermagem
recebidos durante o internamento.
Para o efeito foi questionada uma amostra constituída por 70 respostas de utentes
internados nos serviços de Medicina, Cirurgia e Ortopedia da Unidade Local de Saúde da
Guarda – Hospital Sousa Martins, EPE com recurso a um questionário para a avaliar, na
perspetiva do utente, os cuidados que lhe foram prestados durante o internamento
construído com questões adaptadas de outros estudos.
Os resultados obtidos mostram um elevado nível de satisfação dos utentes internados
com os cuidados prestados pelos enfermeiros. A perceção dos utentes sobre os
enfermeiros nas dimensões: informação obtida durante a hospitalização, cuidados
prestados, comunicação e competência é bastante positiva. Salienta-se que as variáveis
em estudo também não demonstraram influência na satisfação dos utentes internados
com exceção do género dos utentes e a idade ideal do enfermeiro no atendimento ao
doente. Das variáveis em estudo destaca-se a Competência seguida da Simpatia como as
características mais valorizadas pelos utentes. As menos valorizadas são a Apresentação
e o Humor. Esta investigação permite assim realçar a existência de um elevado nível de
satisfação dos utentes com cuidados de saúde prestados pelos enfermeiros no panorama
atual de saúde.
Health in Portugal is one of the fundamental pillars and one of the most positive marks of the 50 years of democracy. Although there has been a great deal of progress in the area of health in recent decades, there is a clear need to define policies for constant improvement in the field of health in order to meet the current needs of users with effective responses. This study aims to deepen our knowledge of the level of satisfaction of users in a hospital setting in the National Health Service (SNS) with the nursing care they receive during hospitalization. To achieve the study objectives, a sample of 70 users admitted to the Medicine, Surgery, and Orthopaedics services of the Unidade Local de Saúde da Guarda - Hospital Sousa Martins, EPE was questioned using a questionnaire designed to assess, from the user's perspective, the care provided to them during hospitalization, using questions adapted from other studies. The results show a high level of satisfaction among inpatients with the care provided by the nurses. Patients' perceptions of nurses in the following areas: information obtained during hospitalization, care provided, communication, and competence are very positive. It should be noted that the variables under study also had no influence on the satisfaction of inpatients, with the exception of the gender of the users and the ideal age of the nurse when caring for the patient. Of the variables under study, competence stands out, followed by friendliness, which is the characteristic most valued by users. The least valued were Presentation and Humor. This research, thus, highlights the existence of a high level of user satisfaction with the healthcare provided by nurses in the current health scenario.
Health in Portugal is one of the fundamental pillars and one of the most positive marks of the 50 years of democracy. Although there has been a great deal of progress in the area of health in recent decades, there is a clear need to define policies for constant improvement in the field of health in order to meet the current needs of users with effective responses. This study aims to deepen our knowledge of the level of satisfaction of users in a hospital setting in the National Health Service (SNS) with the nursing care they receive during hospitalization. To achieve the study objectives, a sample of 70 users admitted to the Medicine, Surgery, and Orthopaedics services of the Unidade Local de Saúde da Guarda - Hospital Sousa Martins, EPE was questioned using a questionnaire designed to assess, from the user's perspective, the care provided to them during hospitalization, using questions adapted from other studies. The results show a high level of satisfaction among inpatients with the care provided by the nurses. Patients' perceptions of nurses in the following areas: information obtained during hospitalization, care provided, communication, and competence are very positive. It should be noted that the variables under study also had no influence on the satisfaction of inpatients, with the exception of the gender of the users and the ideal age of the nurse when caring for the patient. Of the variables under study, competence stands out, followed by friendliness, which is the characteristic most valued by users. The least valued were Presentation and Humor. This research, thus, highlights the existence of a high level of user satisfaction with the healthcare provided by nurses in the current health scenario.
Description
Keywords
Cuidados de Saúde Enfermagem Perceção Satisfação Utentes