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Viveiros Carvalho Silva Amaral da Piedade, Lúcia de Fátima
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- Optimized communication plan and its impact on the contingency plan previously put in place for timely crisis response in the air sectorPublication . Piedade, Lúcia; Silva, J.Analyze the crises spread in the Organization, taking into account their effects, response time (partial and total) and entities involved. In theory, the goal is to understand how the crisis response should be and how the system responds to the same type of crisis. There is a gap in the communication plan for crisis response in place. The deepening and exploration of typologies of organizational crises in the air sector, will to optimize the response times that can satisfy or mitigate the worsening of the situations, setting off a new challenge. It is through the methodology of gathering information, readings and research of the subject literature that this will be analyzed based in success cases, typologies of crisis and also models of response time exist. The study will shine a light on the different crisis typologies as well as their propagation at the Lisbon airport. Leading to the creation of a model or models for a quick and effective response to it. Thus minimizing the response time and eventual recourse due to the analysis of success stories in similar infrastructures. The objective of this study is to study is the production of a model or several. Therefor optimizing the response time in crisis situations as a result of studies and research on typologies of crisis and their effects in time and in the entities involved.