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Advisor(s)
Abstract(s)
Um dos desafios enfrentados pela indĆŗstria da manutenĆ§Ć£o de aeronaves Ć© a
gestĆ£o e integraĆ§Ć£o de informaĆ§Ć£o. Sendo esta uma Ć”rea em que os processos sĆ£o
normalizados pelas entidades reguladoras, o rigor de execuĆ§Ć£o dos processos Ć©
fundamental para atuar em conformidade coma as regulamentaƧƵes aplicƔveis.
As empresas de manutenĆ§Ć£o aeronĆ”utica sĆ£o responsĆ”veis por garantir que a
aeronave se encontra numa condiĆ§Ć£o aeronavegĆ”vel e apta para operar, levando a que os
operadores das aeronaves estabeleƧam metas rigorosas para a entrega da mesma e,
consequentemente, aumente a complexidade da atividade de uma organizaĆ§Ć£o MRO.
A necessidade de conjugar o rigor e a celeridade nos processos obrigou as
empresas de manutenĆ§Ć£o aeronĆ”utica a mudar o seu paradigma de operaĆ§Ć£o atravĆ©s da
utilizaĆ§Ć£o de sistemas de informaĆ§Ć£o que suportassem a forma como os dados e a
informaĆ§Ć£o sĆ£o recolhidos, armazenados, processados e distribuĆdos.
Apesar das tentativas de utilizaĆ§Ć£o de sistemas de informaĆ§Ć£o autĆ³nomos e,
muitas vezes, desenvolvidos internamente, a limitaĆ§Ć£o destes sistemas, nomeadamente
na integraĆ§Ć£o de informaĆ§Ć£o entre as unidades funcionais, levou Ć procura de soluƧƵes
mais eficientes.
De forma a suprimir e dar resposta Ć s limitaƧƵes dos sistemas de informaĆ§Ć£o nĆ£o
integrados, a indĆŗstria da tecnologia de informaĆ§Ć£o tem vindo a desenvolver e
comercializar softwares ERP adequados a organizaƧƵes MRO. Estas soluƧƵes permitem
gerir os recursos de uma organizaĆ§Ć£o de forma integrada e automatizada, permitindo o
controlo de todas as operaƧƵes e a eliminaĆ§Ć£o de procedimentos redundantes, resultando
num aumento de eficiĆŖncia e otimizaĆ§Ć£o de processos.
Neste trabalho realizou-se um estudo de viabilidade da implementaĆ§Ć£o de um
software ERP numa organizaĆ§Ć£o MRO, direcionando o estudo, maioritariamente, para
a operacionalizaĆ§Ć£o do departamento de engenharia e planeamento, antes e depois da
implementaĆ§Ć£o de um sistema integrado.
A descriĆ§Ć£o do modus operandi de uma organizaĆ§Ć£o MRO com recurso a
programas informĆ”ticos nĆ£o integrados permite destacar os vĆ”rios procedimentos que
sĆ£o necessĆ”rios realizar para integrar a informaĆ§Ć£o proveniente dos diferentes sistemas,
resultando numa menor eficiĆŖncia dos processos da empresa.
A descriĆ§Ć£o do panorama de utilizaĆ§Ć£o de um software ERP destaca as melhorias
expectĆ”veis apĆ³s a implementaĆ§Ć£o de um sistema de informaĆ§Ć£o integrado nomeadamente, na eficiĆŖncia dos processos, na otimizaĆ§Ć£o de utilizaĆ§Ć£o e planeamento
de recursos e na rastreabilidade e controlo das operaƧƵes.
As funcionalidades de cada soluĆ§Ć£o (integrada e nĆ£o integrada) que servem para
dar reposta ao fluxo de informaĆ§Ć£o na gestĆ£o da manutenĆ§Ć£o sĆ£o comparadas de forma
a identificar as discrepĆ¢ncias e identificar as melhorias, validando assim o estudo objeto
desta dissertaĆ§Ć£o.
One of the challenges faced by the aircraft maintenance industry is the management and integration of data and information. As this is a field where processes are standardized by regulatory authorities, the rigor of processes execution is fundamental to act in compliance with the applicable regulations. Aircraft maintenance companies are responsible for ensuring that the aircraft is in an airworthy condition and apt to operate, leading aircraft operators to set strict deadlines for aircraft delivery and, consequently, increasing the complexity of an MRO organizationās activity. The need to combine rigor and celerity in the processes, forced the aircraft maintenance companies to change their operational paradigm using information systems that support the way data and information are collected, stored, processed, and distributed. Despite the attempts to use independent systems, often developed in-house, the limitations of these systems, namely in the integration of information between functional units, led to search for more efficient solutions. In order to overcome and respond to the limitations of non-integrated systems, the information technology industry has been developing and commercializing ERP software suitable for MRO organizations. These solutions allow managing an organizationās resources in an integrated and automated way, enabling the control of all operations and the streamlining of redundant procedures, resulting in an increase in efficiency and process optimization. This dissertation addressed the feasibility of implementing an ERP software in an MRO organization, focusing the study mainly on the operationalization of the engineering and planning department, before and after the implementation of an integrated system. The description of the operationalization of an MRO organization using non-integrated systems highlights the various procedures that need to be completed to integrate the information from the different systems, resulting in less efficiency in the companyās processes. The description of the scenario of using an ERP software underlines the improvements expected after the implementation of an integrated information system, particularly in the efficiency of processes, the optimization of use and planning of resources and the traceability and real-time control of operations. The functionalities of each solution (integrated and non-integrated) that serve to respond to the flow of information in maintenance management are compared in order to identify discrepancies and identify improvements, thus validating the object of this dissertation.
One of the challenges faced by the aircraft maintenance industry is the management and integration of data and information. As this is a field where processes are standardized by regulatory authorities, the rigor of processes execution is fundamental to act in compliance with the applicable regulations. Aircraft maintenance companies are responsible for ensuring that the aircraft is in an airworthy condition and apt to operate, leading aircraft operators to set strict deadlines for aircraft delivery and, consequently, increasing the complexity of an MRO organizationās activity. The need to combine rigor and celerity in the processes, forced the aircraft maintenance companies to change their operational paradigm using information systems that support the way data and information are collected, stored, processed, and distributed. Despite the attempts to use independent systems, often developed in-house, the limitations of these systems, namely in the integration of information between functional units, led to search for more efficient solutions. In order to overcome and respond to the limitations of non-integrated systems, the information technology industry has been developing and commercializing ERP software suitable for MRO organizations. These solutions allow managing an organizationās resources in an integrated and automated way, enabling the control of all operations and the streamlining of redundant procedures, resulting in an increase in efficiency and process optimization. This dissertation addressed the feasibility of implementing an ERP software in an MRO organization, focusing the study mainly on the operationalization of the engineering and planning department, before and after the implementation of an integrated system. The description of the operationalization of an MRO organization using non-integrated systems highlights the various procedures that need to be completed to integrate the information from the different systems, resulting in less efficiency in the companyās processes. The description of the scenario of using an ERP software underlines the improvements expected after the implementation of an integrated information system, particularly in the efficiency of processes, the optimization of use and planning of resources and the traceability and real-time control of operations. The functionalities of each solution (integrated and non-integrated) that serve to respond to the flow of information in maintenance management are compared in order to identify discrepancies and identify improvements, thus validating the object of this dissertation.
Description
Keywords
Base de Dados Relacional Erp IntegraĆ§Ć£o de InformaĆ§Ć£o ManutenĆ§Ć£o de Aeronaves Mro Sistemas de InformaĆ§Ć£o Tecnologia de InformaĆ§Ć£o