| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 1.73 MB | Adobe PDF |
Authors
Abstract(s)
Este trabalho foi elaborado no âmbito da unidade curricular de projeto de estágio inserido
no mestrado em engenharia informática. O principal objetivo deste trabalho consistiu
na criação de um chatbot para um meio empresarial, com a capacidade de responder de
forma automática aos clientes, sem que haja a necessidade de haver um funcionário a
atender. Atualmente, a tecnologia da comunicação está cada vez mais avançada, havendo
cada vez mais a opção de comunicação, quer seja por mensagem, quer seja por aplicações
de mensagens. Para facilitar a comunicação, as empresas e instituições desenvolvem e
investem em chatbots. Estes interagem com as pessoas através de uma interface quer
seja por mensagem quer seja por áudio. Estas aplicações permitem um contacto mais
eficaz entre o cliente e a empresa, já que numa primeira fase, o atendimento ao cliente
passa a ser automático. Para além disso, representa um menor custo operacional para a
empresa.
This project was done within the scope of the curricular unit of the internship project inserted in the master’s degree in computer engineering. The main objective of this project was the creation of a chatbot for a business environment, with the ability to answer automatically to customers, without the need for an employee to attend. Nowadays, the communication technology is more and more advanced, with the communication option being increasingly used, either by message or by messaging applications. To facilitate communication, companies and institutions develop and invest in chatbots. They interact with people through an interface that wants to be sent by message or by audio. These applications allow a more effective way of a contact between the customer and the company, since in the first phase, customer service becomes automatic. In addition, it represents a lower operating cost for the company.
This project was done within the scope of the curricular unit of the internship project inserted in the master’s degree in computer engineering. The main objective of this project was the creation of a chatbot for a business environment, with the ability to answer automatically to customers, without the need for an employee to attend. Nowadays, the communication technology is more and more advanced, with the communication option being increasingly used, either by message or by messaging applications. To facilitate communication, companies and institutions develop and invest in chatbots. They interact with people through an interface that wants to be sent by message or by audio. These applications allow a more effective way of a contact between the customer and the company, since in the first phase, customer service becomes automatic. In addition, it represents a lower operating cost for the company.
Description
Keywords
Ajuda Empresarial Chatbot Livechat Mensagens Automáticas Respostas Automáticas