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Abstract(s)
A Manutenção Aeronáutica é constantemente alvo de alterações e melhorias,
com o objetivo de melhorar a segurança operacional, reduzir os custos e aumentar a
fiabilidade das aeronaves. A necessidade de processos cada vez mais eficientes e
otimizados exigem a adoção de métodos eficazes de melhoria que otimizem processos e
detetem problemas. O presente estudo procurou ir ao encontro das necessidades das
entidades com as quais foi desenvolvido, a Nortávia S.A. e a TAP M&E, de forma a dar
uma nova visão acerca da análise da eficiência dos Programas de Manutenção das suas
frotas de aeronaves.
O trabalho prático desenvolvido assenta na aplicação da metodologia Six Sigma
à análise da eficiência dos PMA tanto a uma frota de aeronaves ligeiras, como a uma
frota de aeronaves complexas a motor.
No desenvolvimento deste trabalho utilizaram-se dados disponibilizados pelos
departamentos de Engenharia e Aeronavegabilidade da Nortávia e da TAP, no entanto,
este estudo permite a utilização destes métodos para qualquer frota de aeronaves.
A aplicação da metodologia nas empresas permitiu estabelecer um
procedimento de modo a obter uma perspetiva geral das anomalias detetadas nas suas
aeronaves. A metodologia permitiu identificar oportunidades de melhoria de modo a
aumentar a segurança operacional, reduzir os custos de manutenção e aumentar a
qualidade para o cliente.
Aircraft Maintenance is constantly the target of changes and improvements, with the aim of increasing safety, reducing costs and increasing aircraft reliability. The need for increasingly efficient and optimized processes requires the adoption of effective methods of improvement that optimize processes and detect causes of problems. This study sought to meet the needs of the entities with which it was developed, Nortávia S.A. and TAP M&E, to give a new view on the analysis of the efficiency of the Maintenance Programs of their aircraft fleets. The practical work carried out is based on the application of the Six Sigma methodology to the analysis of the efficiency of AMP to both a fleet of light aircraft and a fleet of complex motor-powered aircraft. In the development of this work, data made available by the Engineering and Airworthiness departments of Nortávia and TAP were used, aimed at the use of these methods for any aircraft fleet. The application of the methodology in the companies has made possible to establish a procedure to obtain an overview of the anomalies detected in their aircraft. The methodology allowed to identifying opportunities for improvement to increase safety, reduce maintenance costs and increase quality for the customer.
Aircraft Maintenance is constantly the target of changes and improvements, with the aim of increasing safety, reducing costs and increasing aircraft reliability. The need for increasingly efficient and optimized processes requires the adoption of effective methods of improvement that optimize processes and detect causes of problems. This study sought to meet the needs of the entities with which it was developed, Nortávia S.A. and TAP M&E, to give a new view on the analysis of the efficiency of the Maintenance Programs of their aircraft fleets. The practical work carried out is based on the application of the Six Sigma methodology to the analysis of the efficiency of AMP to both a fleet of light aircraft and a fleet of complex motor-powered aircraft. In the development of this work, data made available by the Engineering and Airworthiness departments of Nortávia and TAP were used, aimed at the use of these methods for any aircraft fleet. The application of the methodology in the companies has made possible to establish a procedure to obtain an overview of the anomalies detected in their aircraft. The methodology allowed to identifying opportunities for improvement to increase safety, reduce maintenance costs and increase quality for the customer.
Description
Keywords
6sigma Dmaic Pma Qualidade