Browsing by Author "Martins, Rita Ribeiro"
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- Development of a Salesforce Solution: From Discovery to ImplementationPublication . Martins, Rita Ribeiro; Silva, Frutuoso Gomes Mendes da; Dinkhuysen, Gabriela LevyThis report details the internship experience focused on learning and implementing Salesforce, a prominent platform in the realm of CRM. The initial phase emphasizes an in- -depth immersion into Salesforce, covering essential knowledge assimilation, architectural understanding, and tool familiarization. Concurrently, practical skills in conducting project discoveries are honed, emphasizing the significance of the Discovery phase in a project’s lifecycle. As the internship progresses, the objectives shift towards the hands-on application of Salesforce knowledge and discovery methodologies. The intern is challenged to develop diverse functionalities to fulfill the goals identified during the Discovery phase. This later stage not only requires the application of theoretical knowledge but also demands effective translation of identified requirements into functional and efficient solutions. The overarching objectives of the internship seamlessly intertwine Salesforce proficiency, a deep comprehension of the discovery process, and the skillful application of this knowledge to create functionalities. The report provides a comprehensive overview of the internship journey, capturing the learning curve and practical applications in the dynamic environment of Salesforce and project discovery