Departamento de Comunicação, Filosofia e Política
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- Meta-research on crisis communication: 24 years of research in Public Relations Review (2000–2023)Publication . Elgueta Ruiz, Álvaro; Sadi, Gabriel; Gonçalves, Gisela; Martínez Ortiz, JavierDuring the last two decades, crisis communication research has increased significantly, becoming one of the main research topics, with scholars mainly examining how crises can affect the results of an organization and its stakeholders. However, despite the growing literature, knowledge, and theories, a systematic approach to crisis communication research is still limited. Faced with this reality, this study explores the state of crisis communication research through a qualitative and quantitative content analysis of all articles published on this topic in Public Relations Review, the leading journal in the field, between 2000 and 2023 (n = 391 of a total of 1906 articles published in that period). This paper identifies the main authors, the universities to which they belong, the work networks they constitute, their objectives, questions, hypotheses, methodologies, type of research, as well as the theories, results and conclusions that are produced, among other important issues. Finally, the theoretical and practical implications of crisis communication research in the field of public relations and related areas are discussed.
- Safeguarding lives: An informational model for communicating wildfire disastersPublication . Toniolo, Bianca Persici; Gonçalves, Gisela; Lovari, AlessandroThis theoretical article introduces an original model for planning and evaluating risk and crisis communication by public organizations in disasters, with a particular focus on wildfires. Adopting a systemic and integrative perspective, the Loop Model synthesizes knowledge from specialized literature and draws upon well-established scientific theories and models to highlight the critical role of communication throughout every stage of forest and wildfire management. Developed through an extensive literature review and applied to the chronological pattern of wildfires in Portugal, the framework demonstrates both theoretical relevance and practical applicability. It may also be adapted as a framework for evaluating and planning communication strategies and messages in response to other climate- and weather-related disasters. The proposed model yields the Informational Quality Indicator (IQI), designed to assess the quality of public organizations’ risk and crisis communication. A higher IQI value indicates that the communication prioritizes public protection over political reputation management. By advancing a comprehensive framework, this article contributes to the refinement of crisis and risk communication theory while offering practical guidance for public organizations facing disaster scenarios, which can be further tested in future research.