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- HEI Efficiency and Quality of Life: Seeding the Pro-Sustainability EfficiencyPublication . Pedro, Eugénia De Matos; Leitão, João; Alves, HelenaThis study assesses the efficiency of higher education institutions (HEIs), considering the social, environmental and cultural factors (pro-sustainability), and at the same time examines how this efficiency can influence regional quality of life (QoL). The study adopts a two-step methodology. In the first step, the standard Data Envelopment Analysis (DEA) is used to estimate the efficiency scores of 23 Portuguese public HEIs; and in the second step, a multivariate logit regression is performed to assess the role played by the HEIs’ pro-sustainability efficiency in regional QoL. The main findings reveal that the HEIs located in the Greater Lisbon area have a higher pro-sustainability efficiency, but that efficiency is more significant regarding social factors. Concerning the contribution of pro-sustainability efficiency to the region’s QoL, this is significant for all the components, with the environmental and cultural aspects contributing positively to this significance.
- Does the quality of academic life mediate the satisfaction, loyalty and recommendation of HEI students?Publication . Pedro, Eugénia De Matos; Alves, Helena; Leitão, JoãoPurpose – The purpose of this paper is to identify the effects of students’ satisfaction with services on quality of academic life (QAL), formed by cognitive and affective components; and to assess the mediating effect of QOL components (cognitive and affective) on students’ loyalty and recommendation. Design/methodology/approach – Based on 726 respondent students from public higher education institutions (HEIs) in Portugal, this paper uses a partial least squares approach to analyze the impact of satisfaction on emotions and students’ QAL and to assess whether emotions influence recommendation and loyalty. Findings – The results reveal that satisfaction influences both cognitive and affective components of QAL. The cognitive component has a positive and significant influence on recommendation and loyalty whilst the affective component has no significant effect. Practical implications – The results obtained here provide implications for future action to be taken by HEI managers, in order to increase efficiency in the allocation and management of scarce resources. Therefore, when incorporating these results in decision-making processes, attention should be paid to the importance of the influence of satisfaction on QAL’s cognitive and affective components, stressing the importance of the cognitive components associated with learning experiences that play an important role in students’ future decisions in terms of loyalty and recommendation, which, in turn, are pillars of HEI sustainability. Originality/value – The present study contributes to the literature on HEI management by assessing the influence of satisfaction on two components of QAL separately: cognitive components and affective components. In addition, the causality relationships are analyzed, assessing the emotional nexus, in order to deepen knowledge about the role played by both affective and cognitive components in students’ loyalty and recommendation, which need to be addressed and studied by carrying out new research.