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- The role of information technology capabilities and innovativeness in organizational performancePublication . Marchiori, Danilo Magno; Rodrigues, Ricardo José de Ascensão Gouveia; Popadiuk, Silvio; Mainardes, Emerson WagnerThe general objective that guided this thesis is to identify the integrated role of information technology capabilities and innovativeness in organizational performance in the public sector. We conducted the present research study in two major stages to achieve this purpose, guided by research questions and specific objectives. We extensively reviewed the scientific literature on innovativeness and IT capabilities applied to the business area first. For this purpose, we used several technological tools to scan several units of analysis underlying each area to identify the origins, conceptual and intellectual structures, and the main active research fronts, indicating open opportunities for the evolution of knowledge. In general, the results showed that knowledge production on the themes is transversal, relating strongly to other topics, such as strategic management, organizational performance, knowledge management and market orientation (innovativeness) and organizational performance, strategic management, and value (IT capabilities). Both themes are recent in the literature, and researchers’ interest proliferates. In addition, there are numerous research opportunities available to future researchers, both about each theme taken in isolation or combined. The knowledge gathered in the first stage was the basis for the conduction of the second stage, whose approach, markedly empirical, sought to identify the nature of the relationships between the central organizational phenomena of this study (innovativeness and IT capabilities), associated with other under-explored elements in the literature, such as IT reconfiguration capacity and IT human capital. To this end, we analyzed the data provided by 258 Brazilian public institutions from the most diverse segments, collected through a survey conducted with the highest information technology managers. We performed the analyses by applying structural equation models based on covariance (CB-SEM). Overall, the results indicated that the reconfiguration IT capability must be listed among the IT capabilities of public organizations, and innovativeness and IT capabilities play an essential role in the performance of these organizations. The results also indicated that the IT human capital is an antecedent of the IT organizational capabilities. Finally, the results showed that IT capabilities, in turn, have a direct positive effect on organizational performance and are indirectly mediated by innovativeness. The study contributes to the evolution of the literature in IT and innovation to the extent that it helps fill the gap in the lack of studies that use advanced quantitative techniques of bibliometric character to analyze the high-impact scientific production available. In addition, the study presents, in detail, all the steps followed by the study, including the combined use of analysis tools, to allow replication by future researchers. The study innovates and contributes to the advancement of the literature in IT and innovation by identifying that IT capabilities are essential antecedents of organizational innovativeness and the role of IT reconfiguration capability and IT human capital on IT organizational capabilities. Finally, this thesis reveals several research opportunities available and recommended by several recently produced high-impact research. This study presents managers with recommendations on creating and developing more effective IT teams with more comprehensive skills in the practical field. In addition, the chapter highlights the need for IT managers to dedicate themselves to developing the capability of teams with the expertise to gather, integrate and implement IT resources, with a focus on meeting the needs of organizational processes. Finally, managers are presented with evidence that creating an environment favorable to innovation and supported by information technology is crucial for achieving better corporate results.