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- Information systems driven to decision support and institutions’ success in the higher education contextPublication . Pinho, Claudia Sofia Borges; Franco, Mário José Baptista; Mendes, Luís António FonsecaThe main aim of this Ph.D. thesis in Management is to provide better understanding of the role of Information Systems (ISs) in the decision-making process and successful performance of Higher Education Institutions (HEIs), exploring the antecedents of technology acceptance. To achieve the objectives defined, four articles were elaborated: a Systematic Literature Review (SLR) and three articles of an empirical nature. Therefore, the first article aimed to identify, explore and systematize the main topics regarding the role of web portals as tools to support information management in HEIs. Based on 126 articles published up to 5 November 2016 on the Web of Science and SCOPUS databases, four major topics were identified, namely, the software used in web portals, internal and external benefits of using web portals, technology acceptance and information storage and management. The main contribution of this research lies in identifying the main topics and trends in scientific production for each topic identified, and in identifying gaps and future lines of research in this field of study. The second article aimed to study the influence of web portals in supporting HEI management and performance, considering personality traits, perceived usefulness and perceived ease of use, through an empirical study. To achieve the aim proposed, Structural Equation Modelling (SEM) was used together with a structured questionnaire administered to teaching and non-teaching staff in Portuguese HEIs. The results obtained, through 338 valid responses, indicate a positive influence of personality traits on the use of web portals and that their use also has a positive influence on HEIs’ performance. The third chapter sought to identify the factors influencing the use of e-learning platforms in the Portuguese academic context through an empirical study. A structured questionnaire was used to collect information. Based on 631 valid responses, SEM was applied, leading to the conclusion that, in accordance with Innovation Diffusion Theory (IDT), the characteristics of e-learning platforms and Personal Innovativeness in Information Technology (PIIT) have a positive influence on the use of this tool. The fourth and final article aimed to identify and explain the factors of successful operation, implementation and use of e-libraries in the academic context of Portuguese higher education. To achieve this goal, a qualitative approach was adopted, through a case study of the e-library at the University of Beira Interior (UBI). Primary data were obtained from interviews with staff of the library, computer services and administration of this teaching institution holding leadership positions and directly involved in the implementation, maintenance or use of the e-library. The empirical evidence highlights the importance of minimizing costs, particularly by forming cooperation protocols, the use of open-source software and training of UBI library staff. Acceptance and use of the e-library depends on the platform’s characteristics, the ease of access to information, actions to publicise and make the whole academic community aware of the e-library and its functions, and implementation of appealing, intuitive User Interfaces (UIs). In addition, the training of students and library staff was revealed as a relevant factor for acceptance of this tool. For the future, the creation of a functional search aggregator is suggested, to allow a simultaneous search in all the databases and creating the least noise possible. This function could be implemented based on multi-disciplinary teams with skills acquired through specific training. This study was based on Resource-Based View (RBV) and Social Learning Theory (SLT). In this thesis, considering the four studies developed, it was possible to support the influence of IS acceptance on HEIs’ performance and determine the role of ISs in supporting these institutions’ management, in the Portuguese academic context. This research also presents contributions to theory and implications for practice, as well as future lines of study on the topic.