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Abstract(s)
A Síndrome de Burnout é o resultado do stress crónico, presente no local de trabalho, e
que não foi gerido com sucesso (OMS, 2019), e que é cada vez mais frequente nos indivíduos que
desempenham atividades profissionais que requerem um contacto permanente entre indivíduos
e clientes. Isto pode ter repercussões comportamentais, psicossomáticas, emocionais, sociais e
até mesmo familiares, podendo ainda originar absentismo e baixo desempenho e produtividade
no trabalho, também devido a uma redução da motivação do indivíduo. O estudo focou-se em
trabalhadores de hipermercados, da Região Centro de Portugal, que apresentaram depressão no
trabalho ou stress, pelo que os objetivos da presente investigação são verificar se os
trabalhadores sujeitos a elevados níveis de stress revelam também tendência para o burnout;
identificar os fatores que causam stress e que podem eventualmente levar à síndrome; perceber
como as organizações atuam perante os elevados níveis de stress dos trabalhadores e identificar
o apoio dado pela sociedade.
A abordagem utilizada foi o estudo de caso, pois permite aprofundar o conhecimento
sobre o fenómeno num determinado setor, para tal o instrumento utilizado para proceder à
recolha dos dados foi a entrevista semiestruturada e posterior análise de conteúdo. A amostra é
composta por 10 indivíduos, com idades compreendidas entre os 22 e os 62 anos e engloba
diversos setores, desde responsável de secção, reposição, limpezas e operadores de caixa.
Os resultados obtidos permitem verificar que os principais fatores que contribuíram para
a síndrome de burnout foram a falta de valorização no trabalho por parte da organização, a
supervisão exercida sobre eles, a falta de equilíbrio entre trabalho e família e a inexistência de
recompensas pelo seu desempenho. Os indivíduos com síndrome de burnout não tiveram/têm
qualquer apoio por parte da organização, tendo de procurar ajuda na sociedade, através de
consultas de psicologia e sessões de relaxamento.
Burnout Syndrome is the result of chronic stress, present in the workplace, which hasn’t been successfully managed (OMS, 2019), and which is increasingly common in individuals who perform professional activities that require permanent contact between individuals and customers. This can have behavioral, psychosomatic, emotional, social, and even family repercussions, and can also lead to absenteeism and low performance and productivity at work, also due to a reduction in the individual's motivation. The study focused on hypermarket workers, int the Central Region of Portugal, who experienced depression at work or stress, so the objectives of the present investigation are to verify whether workers subject to high levels of stress also show a tendency towards burnout; identify the factors that cause stress and that can eventually lead to the syndrome; understand how organizations act in the face of high levels of stress among workers and identify the support given by society. The approach used was the case study, as it allows to deepen the knowledge about the phenomenon in a given sector, for that the instrument used to proceed with the data collection was the semi-structured interview and subsequent content analysis. The sample is composed of 10 individuals, aged between 22 and 62 years old and encompasses several sectors, from section manager, replacement, cleaning, and cashier operators. The results obtained allow us to verify that the main factors that contributed to the burnout syndrome were the lack of appreciation at work by the organization, the supervision exercised over them, the lack of balance between work and family and the lack of rewards for their performance. Individuals with burnout syndrome didn’t have or have any support from the organization, having to seek help from society, through psychology consultations and relaxation sessions.
Burnout Syndrome is the result of chronic stress, present in the workplace, which hasn’t been successfully managed (OMS, 2019), and which is increasingly common in individuals who perform professional activities that require permanent contact between individuals and customers. This can have behavioral, psychosomatic, emotional, social, and even family repercussions, and can also lead to absenteeism and low performance and productivity at work, also due to a reduction in the individual's motivation. The study focused on hypermarket workers, int the Central Region of Portugal, who experienced depression at work or stress, so the objectives of the present investigation are to verify whether workers subject to high levels of stress also show a tendency towards burnout; identify the factors that cause stress and that can eventually lead to the syndrome; understand how organizations act in the face of high levels of stress among workers and identify the support given by society. The approach used was the case study, as it allows to deepen the knowledge about the phenomenon in a given sector, for that the instrument used to proceed with the data collection was the semi-structured interview and subsequent content analysis. The sample is composed of 10 individuals, aged between 22 and 62 years old and encompasses several sectors, from section manager, replacement, cleaning, and cashier operators. The results obtained allow us to verify that the main factors that contributed to the burnout syndrome were the lack of appreciation at work by the organization, the supervision exercised over them, the lack of balance between work and family and the lack of rewards for their performance. Individuals with burnout syndrome didn’t have or have any support from the organization, having to seek help from society, through psychology consultations and relaxation sessions.
Description
Keywords
Operadores de Hipermercado Síndrome de Burnout Suporte Organizacional