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Authors
Abstract(s)
O presente relatório de estágio enquadra-se no âmbito da conclusão do Mestrado em
Engenharia e Gestão Industrial, concretizado em contexto industrial, na empresa J3LP,
Lda., inserida no setor de polimento de peças metálicas, nomeadamente componentes
que integram acessórios de moda de alto luxo. O foco principal deste relatório de estágio
inseriu-se essencialmente no estudo das atividades operacionais realizadas no
Departamento de Produção, e consequentemente, no mapeamento dos processos
inerentes a esse, com base nos princípios do Lean Manufacturing.
Foi realizada uma descrição da situação atual do Departamento de Produção, com base
no levantamento de todas as atividades realizadas pelos intervenientes de interesse, dos
documentos utilizados e indicadores disponibilizados, sendo feita uma análise crítica
para identificar os problemas a resolver. Com isto, para eliminar os problemas
encontrados foram apresentadas as propostas de melhoria sugeridas, nomeadamente, o
Procedimento de Tratamento de Problemas, o Processo de Gestão de Equipas, o Processo
de Gestão de Produção e outros documentos complementares a estes processos, como
um standard operacional para o acompanhamento da equipa de produção e outro para a
realização de uma auditoria às secções a cargo, uma agenda para a encomenda dos
materiais consumíveis, um standard para a arrumação e organização dos moldes e um
registo para os problemas de produção. Todos os documentos sugeridos visam
padronizar atividades essenciais ao completo e organizado funcionamento do
Departamento de Produção, a par com a monitorização eficaz das atividades realizadas
neste. Com a adoção das metodologias de trabalho propostas, espera-se um aumento da
produtividade das secções, diminuição das horas de recuperação e de outros
desperdícios, nomeadamente movimentações desnecessárias, defeitos, tempo de espera
e processamento desnecessário.
This internship report is part of the completion of the Master's Degree in Industrial Engineering and Management, carried out in an industrial environment, at the company J3LP, Lda., comprised in the sector of polishing metal parts, namely components that make up luxury fashion accessories. The main focus of this internship report was essentially the study of the operational activities carried out in the Production Department and, consequently, the mapping of the processes inherent to it, based on the principles of Lean Manufacturing. A description was made of the current situation in the Production Department, based on a survey of all the activities carried out by the stakeholders, the documents used and the indicators provided, and a critical analysis was made to identify the problems to be solved. In order to eliminate the problems encountered, the suggested improvement proposals were presented, namely the Problem Handling Procedure, the Team Management Process, the Production Management Process and other complementary documents to these processes, such as an operational standard for monitoring the production team and another for carrying out an audit of the sections in charge, an agenda for ordering consumables, a standard for storing and organizing moulds and a register for production problems. All the suggested documents aim to standardize activities that are essential to the complete and organized functioning of the Production Department, along with effective monitoring of the activities carried out there. By adopting the proposed work methodologies, it is hoped to increase the productivity of the sections, reduce recovery hours and other waste, namely unnecessary movements, defects, waiting time and unnecessary processing.
This internship report is part of the completion of the Master's Degree in Industrial Engineering and Management, carried out in an industrial environment, at the company J3LP, Lda., comprised in the sector of polishing metal parts, namely components that make up luxury fashion accessories. The main focus of this internship report was essentially the study of the operational activities carried out in the Production Department and, consequently, the mapping of the processes inherent to it, based on the principles of Lean Manufacturing. A description was made of the current situation in the Production Department, based on a survey of all the activities carried out by the stakeholders, the documents used and the indicators provided, and a critical analysis was made to identify the problems to be solved. In order to eliminate the problems encountered, the suggested improvement proposals were presented, namely the Problem Handling Procedure, the Team Management Process, the Production Management Process and other complementary documents to these processes, such as an operational standard for monitoring the production team and another for carrying out an audit of the sections in charge, an agenda for ordering consumables, a standard for storing and organizing moulds and a register for production problems. All the suggested documents aim to standardize activities that are essential to the complete and organized functioning of the Production Department, along with effective monitoring of the activities carried out there. By adopting the proposed work methodologies, it is hoped to increase the productivity of the sections, reduce recovery hours and other waste, namely unnecessary movements, defects, waiting time and unnecessary processing.
Description
Keywords
Lean Manufacturing Indústria do Metal Mapeamento de Processos Melhoria Contínua Procedimentos Operacionais Padrão