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Abstract(s)
Este documento encontra-se dividido em três Capítulos. O primeiro referente ao Projeto de
investigação desenvolvido. O segundo e terceiro, referentes as experiências profissionalizantes
nas vertentes de Farmácia Comunitária e Hospitalar, respetivamente.
No Capítulo I é desenvolvido o projeto de investigação, na temática da Satisfação Profissional.
A Satisfação Profissional tem sido objeto de estudo nas mais diversas investigações, e a sua
pertinência prende-se com os efeitos da mesma, quer sobre a organização (ao estar relacionada
com produtividade, qualidade de serviço prestado e comportamentos organizacionais), quer
sobre o profissional (em relação à sua qualidade de vida e saúde física e mental). A importância
desta temática acresce quando se considera profissionais de saúde, nomeadamente
farmacêuticos comunitários, que tem um contato direto com a população.
Tendo por base o referido, o objetivo do presente trabalho é averiguar a Satisfação Profissional
de farmacêuticos comunitários e verificar a sua relação com as variáveis a estudo, com enfase
na relação com o seu percurso académico e profissional. Pretende-se assim contribuir para o
conhecimento da satisfação com o trabalho destes profissionais e seus fatores intervenientes.
Neste sentido delineou-se um estudo observacional e transversal, de abordagem quantitativa e
modelo descritivo-correlacional. O instrumento de recolha é composto por duas partes: uma
primeira, constituída por questões elaboradas pelo investigador, contemplando variáveis de
caraterização (sociodemográficas, profissional, de formação, entre outras); e uma segunda
parte, constituída pelo Questionário de Satisfação com o Trabalho, da autoria de Pais Ribeiro
(2002).
Contou-se com a participação de 113 farmacêuticos, 92 (81,4%) do sexo feminino e 21 (18,6%)
do sexo masculino, com valor médio de idade de 36,70 anos (DP=10,20), na sua maioria
casados/união de facto (n=62; 55,8%) e ainda um grande grupo de inquiridos solteiros (n=47;
41,6%. Do total de inquiridos, 38 (33,6%) exerciam um cargo de direção técnica. O número
médio de anos de serviço foi de 11,18 anos (DP=7,97). Uma parte importante da amostra
recolhida (n=72; 63,7%) tinha familiares que trabalham/trabalharam na área da saúde. A área
farmacêutica foi primeira opção para 85 (75,2%) dos inquiridos e para 75 (66,4%) a farmácia
comunitária era a área preferencial para trabalhar. No que diz respeito às perspetivas futuras,
mais de metade dos inquiridos (n=59; 52,2%) revelaram insatisfação com o percurso profissional
como farmacêuticos. De forma geral os níveis mais elevados de satisfação foram observados na
dimensão da Relação com os Colegas, seguido pelas Condições Físicas do trabalho, e os níveis
mais baixos de satisfação foram verificados nas dimensões Satisfação com a Profissão e Apoio
da Hierarquia.
Em virtude dos resultados obtidos espera-se estimular a preocupação relativamente ao
investimento de estratégias de gestão que favoreçam a satisfação com a profissão e
consciencializar a relevância das relações interprofissionais na Farmácia, nomeadamente no
que diz respeito ao apoio hierárquico. O Capítulo II é referente ao Estágio em Farmácia Comunitária, realizado na Farmácia Helena,
em Santarém, entre 21 de janeiro e 6 de abril de 2019, e aborda o funcionamento da farmácia,
funções, competências e responsabilidades do farmacêutico comunitário, assim como descreve
as atividades realizadas durante este período.
Por fim, o Capítulo III referente ao Estágio em Farmácia Hospitalar, realizado nos Serviços
Farmacêuticos Hospitalares do Hospital Distrital de Santarém, E.P.E., entre 8 de abril e 31 de
maio de 2019, e onde serão abordadas as várias áreas em que o farmacêutico exerce a sua
atividade em contexto hospitalar e atividades realizadas.
This document is divided into three Chapters. The first refers to the development of the research project. The second and third, refers to professional experiences in the areas of Community and Hospital Pharmacy, respectively. Chapter I develops the research project, on the thematic Professional Satisfaction. Professional Satisfaction has been object of study in most diverse investigations, and its relevance is related to its effects, both with the organization (when related to productivity, quality of service provided and organizational behaviors), and with the professional (in relation to their quality of life and physical and mental health). The importance of this theme increases when considering health professionals, namely community pharmacists, who have direct contact with the population. Based on the aforementioned, the objective of the present work is to ascertain the Professional Satisfaction of community pharmacists and to verify their relationship with the variables under study, with emphasis on the relationship with their academic and professional trajectory. It is intended to contribute to the knowledge of the satisfaction with the work of these professionals and their intervening factors. In this sense, an observational and transversal study was designed, with a quantitative approach and a descriptive-correlational model. The collection instrument consists of two parts: a first, compiled by questions prepared by the researcher, including characterization variables (sociodemographic, professional, training, among others); and a second part, constituted by the Work Satisfaction Questionnaire, by Pais Ribeiro (2002). There were 113 pharmacists, 92 (81.4%) female and 21 (18.6%) male, with a mean age of 36.70 years (SD = 10.20), mostly married (n = 62; 55.8%) and a large group of single respondents (n = 47; 41.6%. Of the total respondents, 38 (33.6%) had a technical management position. The average number of years of service was 11.18 years (SD = 7.97). An important part of the sample collected (n = 72; 63.7%) had family members who work/worked in the health area. Pharmaceutical area was the first option for 85 (75.2%) of the respondents and for 75 (66.4%) community pharmacy was the preferred area to work in. With regard to future prospects, more than half of respondents (n = 59; 52.2%) revealed dissatisfaction with their professional career as pharmacists. In general, the highest levels of satisfaction were observed in the dimension of Relationship with Colleagues, followed by Work Physical Conditions, and the lowest levels of satisfaction were found in the dimensions of satisfaction with the profession and support of the Hierarchy. In view of the results obtained, it is expected to stimulate concern regarding the investment of management strategies that favor satisfaction with the profession and to raise awareness of the relevance of interprofessional relationships in Pharmacy, namely with regard to hierarchical support. Chapter II refers to the Internship in Community Pharmacy, held at Farmácia Helena, in Santarém, between January 21st and April 6th, 2019, and addresses the functioning of the pharmacy, functions, competences and responsibilities of the pharmacist community, as well as describes the activities carried out during this period. Finally, Chapter III is about the Internship in Hospital Pharmacy, held at the Hospital Pharmaceutical Services of Hospital Distrital de Santarém, EPE, between April 8th and May 31st , 2019, and where the various areas in which the pharmacist exercises his job in a hospital environment and performed activities.
This document is divided into three Chapters. The first refers to the development of the research project. The second and third, refers to professional experiences in the areas of Community and Hospital Pharmacy, respectively. Chapter I develops the research project, on the thematic Professional Satisfaction. Professional Satisfaction has been object of study in most diverse investigations, and its relevance is related to its effects, both with the organization (when related to productivity, quality of service provided and organizational behaviors), and with the professional (in relation to their quality of life and physical and mental health). The importance of this theme increases when considering health professionals, namely community pharmacists, who have direct contact with the population. Based on the aforementioned, the objective of the present work is to ascertain the Professional Satisfaction of community pharmacists and to verify their relationship with the variables under study, with emphasis on the relationship with their academic and professional trajectory. It is intended to contribute to the knowledge of the satisfaction with the work of these professionals and their intervening factors. In this sense, an observational and transversal study was designed, with a quantitative approach and a descriptive-correlational model. The collection instrument consists of two parts: a first, compiled by questions prepared by the researcher, including characterization variables (sociodemographic, professional, training, among others); and a second part, constituted by the Work Satisfaction Questionnaire, by Pais Ribeiro (2002). There were 113 pharmacists, 92 (81.4%) female and 21 (18.6%) male, with a mean age of 36.70 years (SD = 10.20), mostly married (n = 62; 55.8%) and a large group of single respondents (n = 47; 41.6%. Of the total respondents, 38 (33.6%) had a technical management position. The average number of years of service was 11.18 years (SD = 7.97). An important part of the sample collected (n = 72; 63.7%) had family members who work/worked in the health area. Pharmaceutical area was the first option for 85 (75.2%) of the respondents and for 75 (66.4%) community pharmacy was the preferred area to work in. With regard to future prospects, more than half of respondents (n = 59; 52.2%) revealed dissatisfaction with their professional career as pharmacists. In general, the highest levels of satisfaction were observed in the dimension of Relationship with Colleagues, followed by Work Physical Conditions, and the lowest levels of satisfaction were found in the dimensions of satisfaction with the profession and support of the Hierarchy. In view of the results obtained, it is expected to stimulate concern regarding the investment of management strategies that favor satisfaction with the profession and to raise awareness of the relevance of interprofessional relationships in Pharmacy, namely with regard to hierarchical support. Chapter II refers to the Internship in Community Pharmacy, held at Farmácia Helena, in Santarém, between January 21st and April 6th, 2019, and addresses the functioning of the pharmacy, functions, competences and responsibilities of the pharmacist community, as well as describes the activities carried out during this period. Finally, Chapter III is about the Internship in Hospital Pharmacy, held at the Hospital Pharmaceutical Services of Hospital Distrital de Santarém, EPE, between April 8th and May 31st , 2019, and where the various areas in which the pharmacist exercises his job in a hospital environment and performed activities.
Description
Keywords
Farmacêuticos Farmácia Comunitária Farmácia Hospitalar Satisfação Profissional