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Abstract(s)
Num mundo em permanente evolução, cuja característica fundamental é a velocidade da mudança, nas suas principais vertentes: económica, social, política, tecnológica e comercial, as empresas têm uma, cada vez maior, necessidade de encontrar mecanismos que lhes permitam enfrentar a mudança e ser participantes da mesma.
Nos últimos anos muitos paradigmas de gestão têm vindo a alterar-se e as empresas cada vez mais identificam estratégias de Melhoria Contínua baseadas na Filosofia Kaizen como forma de fazer face aos novos desafios. Neste trabalho serão abordadas a Filosofia Kaizen e o Total Flow Managment e identificados os seus principais conceitos, sistemas e princípios.
Os resultados da adopção de Modelos de Gestão baseados na Melhoria Contínua têm sido objecto de análise e quantificação, mas muito mais ao nível dos impactos quantitativos que produzem no desempenho da organização. Não existem, no entanto, evidências na literatura ou estudos levados a cabo, que permitam concluir acerca dos impactos que a adopção destes modelos causa ao nível dos Recursos Humanos envolvidos.
Neste estudo pretende-se avaliar até que ponto a participação em Sessões Kaizen tem influência na atitude dos Recursos Humanos envolvidos e nos seus conhecimentos e competências na Melhoria Contínua. Para isso, desenvolveu-se um estudo junto de uma empresa que está a adoptar um Modelo de Gestão baseado na Melhoria Contínua, que passou pela realização de um inquérito junto dos participantes em Sessões Kaizen e de entrevistas junto dos responsáveis chave pela implementação deste modelo na empresa objecto de estudo.
A realização deste estudo permite concluir que as Sessões Kaizen levadas a cabo na empresa tiveram um efeito positivo promovendo uma atitude mais proactiva, mais competências e melhores conhecimentos junto dos trabalhadores envolvidos em actividades de Melhoria Contínua.
In a world in constant evolution, whose main characteristic is the speed of change in its main dimensions: economic, social, political, technological and commercial, companies have an increasingly greater need to find mechanisms that enable them to cope with change and to be participants of that change. In recent years many management paradigms have been changing and companies are increasingly identifying strategies for continuous improvement based on the Kaizen philosophy as a way of meeting new challenges. This work addresses the Kaizen Philosophy and Total Flow Management and identifies its key concepts, systems and principles. The results of the adoption of Management Models based on continuous improvement has been the subject of analysis and quantification, but rather in terms of producing quantitative impacts on organizational performance. However, there is no evidence in the literature neither there are studies that conclude about the impact of the adoption of these models on the human resources involved. This study aims to assess the extent to which participation in Kaizen sessions has an influence on the attitude of Human Resources and how they engage their knowledge and expertise in Continuous Improvement. For this, we developed a study on a company that is adopting a management model based on continuous improvement. A questionnaire was filled out by the participants in Kaizen sessions and interviews were conducted with key persons responsible for implementing this model in company under study. This study shows that the Kaizen sessions conducted at the company had a positive effect by promoting a more proactive attitude, more knowledge and better skills for workers involved in activities for continuous improvement.
In a world in constant evolution, whose main characteristic is the speed of change in its main dimensions: economic, social, political, technological and commercial, companies have an increasingly greater need to find mechanisms that enable them to cope with change and to be participants of that change. In recent years many management paradigms have been changing and companies are increasingly identifying strategies for continuous improvement based on the Kaizen philosophy as a way of meeting new challenges. This work addresses the Kaizen Philosophy and Total Flow Management and identifies its key concepts, systems and principles. The results of the adoption of Management Models based on continuous improvement has been the subject of analysis and quantification, but rather in terms of producing quantitative impacts on organizational performance. However, there is no evidence in the literature neither there are studies that conclude about the impact of the adoption of these models on the human resources involved. This study aims to assess the extent to which participation in Kaizen sessions has an influence on the attitude of Human Resources and how they engage their knowledge and expertise in Continuous Improvement. For this, we developed a study on a company that is adopting a management model based on continuous improvement. A questionnaire was filled out by the participants in Kaizen sessions and interviews were conducted with key persons responsible for implementing this model in company under study. This study shows that the Kaizen sessions conducted at the company had a positive effect by promoting a more proactive attitude, more knowledge and better skills for workers involved in activities for continuous improvement.
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Keywords
Gestão de empresas - Melhoria continua Recursos humanos - Filosofia Kaizen