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Authors
Abstract(s)
A aplicação do Lean Services em setores como o comércio por grosso de máquinas e
ferramentas permite reduzir os custos e desperdícios, assim como aperfeiçoar a
eficiência operacional e a qualidade dos serviços.
Este relatório de estágio tem como objetivo geral o desenvolvimento de uma
ferramenta para planeamento, controlo e rastreamento de todos os processos da
empresa desde a encomenda até ao serviço pós-venda.
A metodologia utilizada consistiu numa abordagem à investigação dedutiva, partindo
da revisão da bibliografia existente focada nas metodologias de implementação de Lean
no contexto de serviços e num estudo de caso na empresa Olipal.
Com a aplicação do mapeamento do fluxo de valor, uma ferramenta Lean, constatou-se
que é possível reduzir o lead time em 291 segundos no processo produtivo do CPM 5.
Verificou-se ainda que, o desenvolvimento da plataforma nesta empresa, é uma maisvalia, pois a plataforma possui instruções de trabalho padronizadas, como também
assegura as informações de cada relatório de equipamento numa base de dados
específica para cada equipamento. Esta plataforma visa planear, gerir e rastrear todos
os processos da empresa desde a encomenda até ao serviço pós-venda.
Recomenda-se a implementação da plataforma desenvolvida em empresas deste setor
para informatizar processos e possibilitar um fluxo de produção contínuo. Além disso,
sugere-se ampliar a plataforma para incluir funções de controlo de peças substituídas e
gestão de stocks, com o objetivo de organizar, controlar e planear os processos de forma
mais eficaz.
The application of Lean Services in sectors such as the wholesale trade of machinery and tools aims to reduce costs and waste as well as improve operational efficiency and quality of services. This internship report has as its general objective the development of a tool for planning, control and tracking of all company processes from order to after-sales service. The methodology used consisted of an approach to deductive research, starting from the review of the existing bibliography focussed on Lean implementation methodologies in the context of services and a case study at the Olipal company. With the application of value flow mapping, a Lean tool, it was found that it is possible to reduce the lead time by 291 seconds in the production process of CPM 5. It was also found that the development of the platform in this company is an asset, because the platform has standardised work instructions, as well as ensures the information of each equipment report in a specific database for each equipment. This platform aims to plan, manage and track all company processes from order to after-sales service. It is recommended to implement the platform developed in companies in this sector to computerise processes and enable a continuous production flow. In addition, it is suggested to expand the platform to include functions of control of replaced parts and stock management, with the aim of organising, controlling and planning processes more effectively.
The application of Lean Services in sectors such as the wholesale trade of machinery and tools aims to reduce costs and waste as well as improve operational efficiency and quality of services. This internship report has as its general objective the development of a tool for planning, control and tracking of all company processes from order to after-sales service. The methodology used consisted of an approach to deductive research, starting from the review of the existing bibliography focussed on Lean implementation methodologies in the context of services and a case study at the Olipal company. With the application of value flow mapping, a Lean tool, it was found that it is possible to reduce the lead time by 291 seconds in the production process of CPM 5. It was also found that the development of the platform in this company is an asset, because the platform has standardised work instructions, as well as ensures the information of each equipment report in a specific database for each equipment. This platform aims to plan, manage and track all company processes from order to after-sales service. It is recommended to implement the platform developed in companies in this sector to computerise processes and enable a continuous production flow. In addition, it is suggested to expand the platform to include functions of control of replaced parts and stock management, with the aim of organising, controlling and planning processes more effectively.
Description
Keywords
Ensaios Equipamento Lean Service Máquinas e Ferramentas Melhoria Plataforma Setor de Comércio por Grosso