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Getting decision support from context-specific online social networks: a case study

2022-03-04Journal article Open access
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dc.contributor.authorFreire, Manuela
dc.contributor.authorAntunes, Francisco
dc.contributor.authorCosta, João Paulo
dc.date.accessioned2022-10-03T08:42:59Z
dc.date.available2023-03-05T01:30:20Z
dc.date.issued2022-03-04
dc.description.abstractThe combination between online social networks (OSN) and decision processes provides a favorable social data analysis paradigm for efficient decision support and business-processes integration. This paper presents a framework for handling OSN’s contents, providing a simpler and effective approach for information retrieval and processing. The objective is to address a decision-making problem, by using that framework to extract, process, structure and analyze the OSN’s data. The decision process is not only guided by OSN data, but also by social network analysis methodology and is entirely based on the communications among social media users. Our framework combines two different, though complementary, perspectives: the analysis of the interactions among users and the semantic analysis of their discourses. In addition, it aims to bridge technology and manual-based approaches, thus enhancing the possibilities for making a better use of an OSN, using free-available software. The case study, herein, aims to estimate customers’ requests, solely based on their Facebook posts, showing that the unstructured data of the web’s discourse can be used to support this kind of decision processes.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.1007/s13278-022-00870-3pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.6/12358
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherSpringerpt_PT
dc.relationInstitute for Systems Engineering and Computers at Coimbra - INESC Coimbra
dc.relationCentre for Business and Economics Research - University of Coimbra
dc.subjectSocial network analysispt_PT
dc.subjectDecision supportpt_PT
dc.subjectSemantic extractionpt_PT
dc.subjectOnline social networkspt_PT
dc.titleGetting decision support from context-specific online social networks: a case studypt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleInstitute for Systems Engineering and Computers at Coimbra - INESC Coimbra
oaire.awardTitleCentre for Business and Economics Research - University of Coimbra
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F00308%2F2020/PT
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F05037%2F2020/PT
oaire.citation.issue1pt_PT
oaire.citation.titleSocial Network Analysis and Miningpt_PT
oaire.citation.volume12pt_PT
oaire.fundingStream6817 - DCRRNI ID
oaire.fundingStream6817 - DCRRNI ID
person.familyNameSousa Freire
person.familyNameAntunes
person.familyNameCosta
person.givenNameMª Manuela
person.givenNameFrancisco
person.givenNameJoão
person.identifier6ojfdQ4AAAAJ
person.identifier.ciencia-id181D-0501-8B0F
person.identifier.ciencia-idAE15-3381-6C2A
person.identifier.ciencia-id0312-CF54-C583
person.identifier.orcid0000-0002-5607-555X
person.identifier.orcid0000-0002-3569-7480
person.identifier.orcid0000-0001-5204-3916
person.identifier.ridN-2504-2013
person.identifier.ridM-5560-2013
person.identifier.scopus-author-id56286030200
person.identifier.scopus-author-id35992337000
person.identifier.scopus-author-id7402460396
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.embargofctCopyright cedido e salvaguardado o período de embargo.© The Author(s), under exclusive licence to Springer-Verlag GmbH Austria, part of Springer Nature 2022pt_PT
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
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