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O interesse pelos estudos de satisfação profissional de trabalhadores da área da saúde e seus resultados têm aumentado nos últimos anos, por estarem diretamente relacionados com a qualidade dos cuidados prestados aos utentes. Trata-se de um estudo quantitativo que se propõe a analisar um estudo comparativo entre amostras não-representativas de Portugal e Brasil relativamente aos níveis de satisfação no trabalho de profissionais que atuam na Atenção Básica de Saúde, especificamente do Centro de Saúde da Covilhã – Castelo Branco/ Portugal e dos profissionais da Unidade Básica de Saúde do Morro Doce – São Paulo/ Brasil. A recolha de dados no Brasil foi realizada no mês de fevereiro e março/2019, enquanto a recolha de dados em Portugal foi realizada no mês de março e abril/2019, utilizando o questionário de satisfação com o trabalho de Pais Ribeiro (2002) para avaliar a Escala de Satisfação no Trabalho, com as seguintes subdimensões: “Segurança com o Futuro da Profissão”, “Apoio da Hierarquia”, “Reconhecimento pelos Outros do Trabalho Realizado”, “Condições Físicas do Trabalho”, “Relação com Colegas” e a “Satisfação com a Profissão”. Participaram da pesquisa 90 funcionários, sendo que 32,2% eram profissionais de saúde de nível técnico, 30% enfermeiros, 10% médicos, 10% auxiliares de enfermagem, 8,9% administrativos e 8,9% profissionais de outras áreas da saúde. A maioria eram mulheres (76,7%), na faixa etária predominante “Entre 26 e 35 anos”. Por grupos profissionais, quando comparados às outras categorias, os menos satisfeitos são os “Enfermeiros(as)”. Globalmente, todas as dimensões têm valores observados acima da média. Os resultados obtidos na satisfação dos profissionais do Brasil e de Portugal revelam que há diferença estatisticamente significativa na maioria das subdimensões, dentre elas: “Relação com Colegas”, “Reconhecimento pelos Outros do Trabalho Realizado”, “Segurança com o Futuro da Profissão” e “Satisfação com a Profissão”, com maior insatisfação por parte dos profissionais portugueses. Dentre os aspetos a se aperfeiçoar, sugere-se a melhoria do planeamento de carreira, bem como, a identificação das oportunidades de promoção dos funcionários e a melhoria das condições físicas do ambiente de trabalho.
The interest in studies of professional satisfaction of health professionals and their results has increased in recent years, since they are directly related to the quality of the care provided to the users. It is a quantitative study that intends to analyze a comparative study between non-representative samples from Portugal and Brazil concerning the levels of job satisfaction of professionals that work on Primary Health Care. These professionals work at Centro de Saúde da Covilhã, in Castelo Branco, Portugal and at the Unidade Básica de Saúde do Morro Doce, in Sao Paulo, Brazil. Data collection in Brazil was carried out in February and March / 2019, while the data collection in Portugal was carried out in March and April / 2019, using the satisfaction questionnaire with the work of Pais Ribeiro (2002) to evaluate the Occupational Satisfaction Scale, with the following sub-dimensions: "Safety with the Future of the Profession", "Support of the Hierarchy", "Recognition by Others of Work Done", "Physical Conditions of Work", "Relation with Colleagues" and the "Satisfaction with the Profession". A total of 90 employees participated in the study, of which 32.2% were technical-level health professionals, 30% were nurses, 10% were physicians, 10% were nursing assistants, 8.9% were administrative staff and 8.9% were professionals from other health areas. The majority were women (76.7%), in the predominant age range "Between 26 and 35 years". By professional groups, when compared to the other categories, the less satisfied are the "Nurses". Overall, all dimensions have observed above-average values. The results obtained in the satisfaction of professionals in Brazil and Portugal reveal that there is a statistically significant difference in most sub-dimensions, among them: "Relation with Colleagues", "Recognition by Others of Work Accomplished", "Safety with Future of Profession" and " Satisfaction with the Profession ", with greater dissatisfaction on the part of the Portuguese professionals. Among the aspects to be improved, it is suggested the improvement of the career planning, as well as, the identification of the opportunities of promotion of the employees and the improvement of the physical conditions of the work environment.
The interest in studies of professional satisfaction of health professionals and their results has increased in recent years, since they are directly related to the quality of the care provided to the users. It is a quantitative study that intends to analyze a comparative study between non-representative samples from Portugal and Brazil concerning the levels of job satisfaction of professionals that work on Primary Health Care. These professionals work at Centro de Saúde da Covilhã, in Castelo Branco, Portugal and at the Unidade Básica de Saúde do Morro Doce, in Sao Paulo, Brazil. Data collection in Brazil was carried out in February and March / 2019, while the data collection in Portugal was carried out in March and April / 2019, using the satisfaction questionnaire with the work of Pais Ribeiro (2002) to evaluate the Occupational Satisfaction Scale, with the following sub-dimensions: "Safety with the Future of the Profession", "Support of the Hierarchy", "Recognition by Others of Work Done", "Physical Conditions of Work", "Relation with Colleagues" and the "Satisfaction with the Profession". A total of 90 employees participated in the study, of which 32.2% were technical-level health professionals, 30% were nurses, 10% were physicians, 10% were nursing assistants, 8.9% were administrative staff and 8.9% were professionals from other health areas. The majority were women (76.7%), in the predominant age range "Between 26 and 35 years". By professional groups, when compared to the other categories, the less satisfied are the "Nurses". Overall, all dimensions have observed above-average values. The results obtained in the satisfaction of professionals in Brazil and Portugal reveal that there is a statistically significant difference in most sub-dimensions, among them: "Relation with Colleagues", "Recognition by Others of Work Accomplished", "Safety with Future of Profession" and " Satisfaction with the Profession ", with greater dissatisfaction on the part of the Portuguese professionals. Among the aspects to be improved, it is suggested the improvement of the career planning, as well as, the identification of the opportunities of promotion of the employees and the improvement of the physical conditions of the work environment.
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Keywords
Brasil e Portugal Profissionais de Saúde Satisfação No Trabalho