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Advisor(s)
Abstract(s)
Previous research on this matter had already determined that many
concepts are encompassed by both online social networking and decision support
systems research. Due to the large number of concepts and using clustering
techniques, we were able to determine four concept clusters, namely: the
technical infrastructure, online communities, network analysis and knowledge
management. Then, we intended to gain further knowledge on how those
concepts influenced DSS related research and the contribution of each cluster to
the support of the phases of decision-making process. We also wanted to perceive
the interconnections among the concept clusters themselves, for which we used
structural equation modeling techniques.
The obtained results evidence that not only online social networks are being used
as a technical infrastructure to support the three decision making phases and to
support knowledge management and online communities, but also that the other
clusters only regard the intelligence phase of the decision process.
Description
Keywords
Online social networks Decision support systems
Pedagogical Context
Citation
Antunes F., Costa J.P. (2015) The Impact of Online Social Networks on Decision Support Systems. In: Mola L., Pennarola F., Za S. (eds) From Information to Smart Society. Lecture Notes in Information Systems and Organisation, vol 5. Springer, Cham
Publisher
Springer Publishing Company