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An insight on B2B Firms in the Age of Digitalization and Paperless Processes

2021-10Journal article Open access
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dc.contributor.authorOliveira, José
dc.contributor.authorAzevedo, António
dc.contributor.authorFerreira, João José de Matos
dc.contributor.authorGomes, Sofia
dc.contributor.authorLopes, João
dc.date.accessioned2021-10-28T11:24:14Z
dc.date.available2021-10-28T11:24:14Z
dc.date.issued2021-10
dc.description.abstractIn recent years and due to market demand and environmental regulations, firms have been changing their procedures regarding document production, handling, and filling. There has been a paradigm change in document sustention in order to attain such changes, from paper-based to electronic forms, resulting in the Digitization and Paperless Office Program (DPOP). The literature on digitization and paperless processes is profuse; nonetheless, it is outdated, uses only single or multiple case study approaches, and is limited to specific industries, such as healthcare or higher education. To overcome this gap, this research analyses the current implementation of the DPOP in five major sectors by using a country scale approach; consequently, this research study contributes to strengthening the literature in this area of knowledge. The methodology used is quantitative and is based on a questionnaire distributed to the most important economic sectors (education, health, trade, industry, and services) in Portugal. The results show that a DPOP positively impacts companies, as it increases profitability and, in most cases, is a sine qua non condition for negotiating with clients. Additionally, it favours companies’ image, reduces costs, and contributes to environmental sustainability. This research provides new insights into how firms using a DPOP may contribute to dematerialization and paper consumption reduction. It is also original as it covers multiple sectors using a country approach.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationOliveira, J., Azevedo, A., Ferreira, J. J., Gomes, S., & Lopes, J. M. (2021). An insight on B2B Firms in the Age of Digitalization and Paperless Processes. Sustainability, 13(21), 11565. https://doi.org/10.3390/su132111565pt_PT
dc.identifier.doi10.3390/su132111565pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.6/11241
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherMDPIpt_PT
dc.relationResearch Unit in Business Sciences
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectDigitalizationpt_PT
dc.subjectPaperless officept_PT
dc.subjectPaper reductionpt_PT
dc.subjectDematerializationpt_PT
dc.subjectOffice printing industrypt_PT
dc.subjectCorporate imagept_PT
dc.subjectServitizationpt_PT
dc.subjectDownsizingpt_PT
dc.subjectBusiness-to-business servicespt_PT
dc.titleAn insight on B2B Firms in the Age of Digitalization and Paperless Processespt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleResearch Unit in Business Sciences
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04630%2F2020/PT
oaire.citation.titleSustainabilitypt_PT
oaire.fundingStream6817 - DCRRNI ID
person.familyNameOliveira
person.familyNameAzevedo
person.familyNameFerreira
person.familyNameGomes
person.familyNameLopes
person.givenNameJosé
person.givenNameAntónio
person.givenNameJoão
person.givenNameSofia
person.givenNameJoão
person.identifierD-8657-2019
person.identifier.ciencia-id391C-CFA6-33F1
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person.identifier.ciencia-idB415-29D7-EC1A
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person.identifier.orcid0000-0002-2809-960X
person.identifier.orcid0000-0002-3918-5108
person.identifier.orcid0000-0002-5928-2474
person.identifier.orcid0000-0002-0326-0655
person.identifier.orcid0000-0002-2968-4026
person.identifier.ridK-7669-2012
person.identifier.scopus-author-id8611942400
person.identifier.scopus-author-id25959981800
person.identifier.scopus-author-id57216734360
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
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