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Advisor(s)
Abstract(s)
With the growth and competitiveness of the fitness industry, the aim
of this study is to analyse how the topic of innovation have been incorporated
into the research agenda, particularly in the context of gyms and health clubs. A
systematic review of the literature was performed through the inclusion of
articles published between 1987 and 2015. Based on the selection of the
75 articles, it is possible to identify the journals and the authors who are most
interested in the investigation of this organisational context, the articles most
cited by the scientific community, and the thematic clusters. Through content
analysis, identifying nine clusters was made possible, which are as follows:
consumer behaviour, consumer satisfaction, loyalty, quality of service,
management and sports policy, innovation, value co-creation, dimensions of the
fitness service, and organisational performance. This research provides relevant
information, specifically for the managers, to improve their strategic decision
making process
Description
Keywords
Health clubs Gym Innovation Entrepreneurship Consumer profile Systematic review Fitness Fitness industry Consumer behaviour Consumer satisfaction Loyalty Quality of service Value co-creation
Citation
Miragaia, D. A. M., Constantino, M. S. (2018). Topics and research trends of health clubs management: will innovation be part of the fitness industry research interests? International Journal of Sport Management and Marketing, 19(1/2), 129- 146, doi: 10.1504/IJSMM.2019.097023
Publisher
Inderscience Publishers