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Abstract(s)
A mera existência de conhecimento na organização, como de saúde, não acrescenta nada a
esta, se não for aplicada continuamente as práticas da sua gestão para que seja acessível e
utilizado como um dos seus recursos mais importantes (Cruz & Ferreira, 2016). Este estudo
tem como objetivo principal verificar a forma da aplicação de gestão de conhecimento em
prática na organização da saúde pública da Guiné-Bissau. O estudo foi realizado com um
grupo de gestores das instituições administrativas e de cuidados de saúde pública regionais
e central. Tratou-se de um estudo exploratório de natureza qualitativa que recorreu a
técnica entrevista semiestruturada para obtenção dos dados e um guião de entrevista como
instrumento de coleta de dados. De acordo com os resultados, a aplicação de gestão do
conhecimento em prática em quatro instituições de saúde estudadas se acontece nas rotinas
institucionais através do Ministério de Saúde e parceiros, gestores e colaboradores, mas
gerida de uma forma inconsciente por gestores. Existem práticas de gestão do conhecimento
do modelo de 5 práticas aplicado ao estudo nas instituições estudadas que se comportam a
aquisição, a criação, o armazenamento, a partilha e a utilização do conhecimento. Os
gestores nos cargos de gestão das instituições estudadas têm pouco contato
(desconhecimento do contato) com as práticas de gestão do conhecimento do modelo das
práticas referido anteriormente. A competência dos gestores para aplicação das PGC no que
refere ao conhecimento e experiência na matéria de gestão e na saúde é pouca, apesar de
boas atitudes que estes apresentam. Alem de carências dos profissionais de cuidados de
saúde especializados, também a falta de gestores profissionais especializados em saúde está
evidente na gestão das instituições de saúde. O estudo contribuiu com a ligação dos gestores
das instituições do estudo ao tema Gestão do Conhecimento, com o conhecimento das
vantagens de aplicação das práticas de gestão do conhecimento para Unidades de Saúde da
Guiné-Bissau e com o primeiro estudo sobre o tema na organização pública da saúde da
Guiné-Bissau.
The mere existence of knowledge in the organization, such as health, does not add anything to it, if its management practices are not continuously applied so that it is accessible and used as one of its most important resources (Cruz & Ferreira, 2016). This study's main objective is to verify how knowledge management is applied in practice in the public health organization in Guinea-Bissau. The study was conducted with a group of managers from regional and central administrative and public health care institutions. This was an exploratory study of a qualitative nature that used the semi-structured interview technique to obtain data and an interview guide as an instrument for collecting information. According to the results, the application of knowledge management in practice in four health institutions studied takes place in institutional routines through the Ministry of Health and partners, managers, and collaborators, but managed unconsciously by managers. There are knowledge management practices from the 5-practice model applied to study in the studied institutions that encompass the acquisition, creation, storage, sharing and use of knowledge. Managers in management positions at the institutions studied have little contact (lack of contact knowledge) with the knowledge management practices of the practice model mentioned above. The competence of managers to apply PGC in terms of knowledge and experience in management and health are few, despite their good attitudes. In addition to the lack of specialized health care professionals, the lack of professional managers specialized in health is also evident in the management of health institutions. The study contributed to connecting the managers of the study institutions to the topic of Knowledge Management, with knowledge of the advantages of applying knowledge management practices to Health Units in Guinea-Bissau and with the first study on the topic in the public organization of health in Guinea-Bissau.
The mere existence of knowledge in the organization, such as health, does not add anything to it, if its management practices are not continuously applied so that it is accessible and used as one of its most important resources (Cruz & Ferreira, 2016). This study's main objective is to verify how knowledge management is applied in practice in the public health organization in Guinea-Bissau. The study was conducted with a group of managers from regional and central administrative and public health care institutions. This was an exploratory study of a qualitative nature that used the semi-structured interview technique to obtain data and an interview guide as an instrument for collecting information. According to the results, the application of knowledge management in practice in four health institutions studied takes place in institutional routines through the Ministry of Health and partners, managers, and collaborators, but managed unconsciously by managers. There are knowledge management practices from the 5-practice model applied to study in the studied institutions that encompass the acquisition, creation, storage, sharing and use of knowledge. Managers in management positions at the institutions studied have little contact (lack of contact knowledge) with the knowledge management practices of the practice model mentioned above. The competence of managers to apply PGC in terms of knowledge and experience in management and health are few, despite their good attitudes. In addition to the lack of specialized health care professionals, the lack of professional managers specialized in health is also evident in the management of health institutions. The study contributed to connecting the managers of the study institutions to the topic of Knowledge Management, with knowledge of the advantages of applying knowledge management practices to Health Units in Guinea-Bissau and with the first study on the topic in the public organization of health in Guinea-Bissau.
Description
Keywords
E Sistema Nacional de Saúde da Guiné-Bissau Gestão do Conhecimento Gestão em Saúde Melhores Práticas Práticas de Gestão do Conhecimento em Saúde