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Abstract(s)
Tendo em vista a melhoria de processos logísticos, o presente relatório de estágio com o tema Análise de Atividades Logísticas em Ambiente Hospitalar - estudo de caso Centro Hospitalar Cova da Beira (CHCB), tem como finalidade conhecer os fluxos logísticos no CHCB e contribuir para a melhoria dessas atividades através da aplicação de algumas ferramentas Lean. Para tanto, é necessário fazer o levantamento dos principais fluxos logísticos (informacionais e materiais), identificar desperdícios ao longo dos fluxos de materiais e de informação, ao mesmo tempo identificar e descrever estratégias, tecnologias, práticas, modelos logísticos, bem como sistemas de medição do desempenho logísticos aplicados. Também objetiva propor ações a implementar na unidade de saúde baseadas na conjugação de aspetos relacionados com os sete princípios da qualidade. Realiza-se, então, uma pesquisa com combinação de diferentes metodologias (estudo de caso, como o tema indica, a revisão bibliográfica e investigação-ação) conduzidas na ordem de ações da abordagem DMAIC (Define, Measure, Analyse, Control), aplicando diferentes ferramentas Lean (Diagrama SIPOC, Diagrama Spaghetti, entre outras) conforme o caso de cada setor anexo ao Serviço de Logística Hospitalar (SLH). Diante disso, verifica-se que no processo existem problemas com diferentes causas-raízes, que devem ser eliminados em todos níveis através a participação ativa de todos, o que impõe a constatação de que o Pensamento Lean no ambiente hospitalar viabiliza o aumento da produtividade dos serviços.
Having in mind the improvement of logistics process, this traineeship report, with them Analysis of Logistic Activities in Hospital Environment – case study– Hospital Center of Cova da Beira (HCCB), it aims to know the logistical flows in the CHCB and contribute to the improvement of these activities through the application of some Lean tools. To do so, it is necessary to survey the main logistical flows (informational and material), identify wastes along material and information flows, at the same time identify and describe strategies, technologies, practices, logistic models, as well as logistics systems performance indicators. It also seeks actions to be implemented in the healthcare unity based on the combinations of aspects related to the seven quality principles. A research is then carried out with a combination of different methodologies (case study, as the theme indicates, bibliographic review and action research) conducted in the order of actions of the DMAIC (Define, Measure, Analyse, Control) approach, applying different Lean tools (SIPOC Diagram, Spaghetti Diagram, among others) within the Hospital Logistics Services (HLS). Therefore, it was observed that there are several problem root-causes in the process that must be eliminated in all the echelons through an active participation of everybody, that leads to say Lean Thinking in hospital environment facilitates the increase of service productivity.
Having in mind the improvement of logistics process, this traineeship report, with them Analysis of Logistic Activities in Hospital Environment – case study– Hospital Center of Cova da Beira (HCCB), it aims to know the logistical flows in the CHCB and contribute to the improvement of these activities through the application of some Lean tools. To do so, it is necessary to survey the main logistical flows (informational and material), identify wastes along material and information flows, at the same time identify and describe strategies, technologies, practices, logistic models, as well as logistics systems performance indicators. It also seeks actions to be implemented in the healthcare unity based on the combinations of aspects related to the seven quality principles. A research is then carried out with a combination of different methodologies (case study, as the theme indicates, bibliographic review and action research) conducted in the order of actions of the DMAIC (Define, Measure, Analyse, Control) approach, applying different Lean tools (SIPOC Diagram, Spaghetti Diagram, among others) within the Hospital Logistics Services (HLS). Therefore, it was observed that there are several problem root-causes in the process that must be eliminated in all the echelons through an active participation of everybody, that leads to say Lean Thinking in hospital environment facilitates the increase of service productivity.
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Keywords
Armazém Atividades Logísticas Hospital Metodologia Dmaic Pensamento Lean