Air transport has many restrictions for persons with reduced mobility (PRM). This study aims
to better understand the needs of PRMs and the main constraints they face within airports
and aircraft. The passengers’ air rights and how they are being met for PRMs were analysed.
An online survey was used to gather information about accessibility constraints and PRMs’
perception of air travel. The specific regulations for these passengers are not being properly
complied with. There is still room for both airports and airlines to improve PRM experience
during air travel.
