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- Churn in services - A bibliometric reviewPublication . Ribeiro, Hugo; Barbosa, Belem; Moreira, António; Rodrigues, Ricardo GouveiaThe purpose of this article is to identify the most impactful research on customer churn and to map the conceptual and intellectual structure of its field of study. Data were collected from the WoS database, comprising 338 articles published between 1995 and 2020. Several bibliometric techniques were applied, including analysis of co-words, co-citation, bibliographic coupling, and co-authorship networks. R software and the Bibliometrix/Biblioshiny package were used to perform the analyses. The results identify the most active and influential authors, articles, and journals on the topic. More specifically, through co-citations and bibliographic coupling, it was possible to map the oldest articles (retrospective analysis) and the current research front (prospective analysis). The retrospective analysis, based on co-citations, revealed that the foundations of this research field are constructs such as quality of service, satisfaction, loyalty, and changing behaviors. The prospective analysis, performed through bibliographic coupling, revealed that current research is embedded in predictive analysis, clusters, data mining, and algorithms. The results provide robust guidance for further investigation in this field.
- Examining the effect of quantities offered by hydraulic, renewable, non-renewable sources and thermal technologies on electricity prices in the MIBEL market through and ADRL approachPublication . Moutinho, Victor; Moreira, António; Mota, JorgeThe objective of this article is to analyze and empirically validate the differential effects in the daily schedules of the induced electricity prices by selling bids for three different technologies, namely hydraulic, thermal and renewable energy sources (RES), in hourly values, by daily observations for the year 2018. To achieve this objective, we employ an autoregressive distributed lag (ARDL) model-bound testing approach The results of the ADRL-ECM method, which also reports the long-run analysis, show that (a) the renewable and thermal technologies positively and significantly affect the electricity price for Endesa and Hidroelétrica del Cantábrico generators and (b) the hydraulic technology impacts negatively the electricity price, both at a 1% level of significance. In addition, following a long-term perspective it must be highlighted that RES negatively impact the price of electricity with a 1% level of significance for the Iberdrola, E.ON Energy, Unión Fenosa and EDP Energy of Portugal generators. However based on a short-term perspective, the results report a positive effect between the quantities traded by hydraulic and thermal technologies on the electricity price for Endesa, Iberdrola, Hidroelétrica del Cantábrico and EDP Energy of Portugal, at a 1% level of significance.