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Advisor(s)
Abstract(s)
À semelhança de outros modelos de maturidade, o CMMI-DEV é complexo de
implementar e uma certificação é também dispendiosa em termos financeiros, seja pela
alocação de recursos necessária ou pelo custo da certificação propriamente dita. Apesar
disso, este modelo vai de encontro às necessidades das empresas no que diz respeito à
melhoria da qualidade do software produzido e consequente melhoria do produto final,
redução de custos, melhoria da agilidade organizacional, entre outros, contribuindo
positivamente para a melhoria contínua da organização.
Como tal, esta investigação procura analisar os fatores considerados chave ou de sucesso
nas organizações que desejam implementar as práticas inerentes ao modelo CMMI-DEV
e conseguir a respetiva certificação, no contexto português. Mais concretamente, o
estudo procura responder às questões: i) Quais os fatores considerados chave ou de
sucesso associados à implementação das práticas inerentes ao modelo CMMI-DEV?; e ii)
De que forma esses fatores suportam ou condicionam a implementação das práticas
inerentes ao modelo CMMI-DEV?.
Foi possível concluir que as principais motivações das organizações que procuram uma
certificação no modelo em estudo, é obter um certificado de qualidade sobejamente
reconhecido, que possa ser um fator diferenciador com o objetivo de conseguir novos
clientes e projetos e consequentemente aumentar a sua quota de mercado. Ademais, e
quanto à identificação de fatores considerados chave nas organizações em Portugal, além
dos mencionados na literatura que foram corroborados pelos entrevistados, o trabalho
de investigação permitiu identificar outros fatores críticos de sucesso considerados
relevantes para a implementação e certificação no modelo CMMI-DEV, sendo que o
conjunto de fatores foram organizados em torno de 3 dimensões: aspetos relacionados
com os recursos humanos, aspetos relacionados com a organização e aspetos externos à
organização.
Procedeu-se ainda à classificação dos fatores identificados quanto à sua relevância. Os
entrevistados classificaram como mais relevante a predisposição das equipas para a
implementação de práticas do CMMI-DEV, o suporte/apoio organizacional por parte da
gestão de topo e a experiência/grau de conhecimento do auditor da certificação acerca
da área de negócio da empresa que audita, como mais relevantes em cada uma das
dimensões, respetivamente.
Similar to others maturity models, CMMI-DEV is complex to implement, and its certification is also costly, either because of the resource’s allocation required or the costs of the certification itself. Nevertheless, this model meets companies’ needs regarding the quality improvement of the software produced and, consequently, the improvement of the final product itself, through reducing costs, improving organizational agility, among other factors, making a positive contribution to the organization’s continuous improvement. Therefore, this research seeks to analyse the more sensitive factors in organizations that aim to implement CMMI-DEV inherent practices and achieve the respective certification, in the Portuguese context. More precisely, the research aims to answer the following questions: i) What are the most critical factors associated with the implementation of CMMI-DEV inherent practices, and ii) How do these factors strengthen or condition the implementation of CMMI-DEV inherent practices? Evidences show that, in what the CMMI-DEV model concerns, organizations main motivations, when pursuing certification, is to obtain a widely known and recognized quality certificate that can be a differentiating factor when trying to obtain new clients and projects and consequently to increase their market share. Additionally, and concerning the identification of critical factors in the Portuguese context, apart from the those reported in the scientific literature that were confirmed by the interviewees, the research identified other sensitive factors considered relevant for the implementation of CMMI-DEV inherent practices and the certification process. This set of factors was organized into 3 clusters: aspects related to human resources, aspects related to the organization and aspects external to the organization. With the aim of quantifying each factor concerning its relevance, the interviewees rated teams’ willingness to implement CMMI-DEV practices, the organizational support from top management and the certification auditor's experience/knowledge about the business context of the company being audited as the most relevant in each of the dimensions, respectively.
Similar to others maturity models, CMMI-DEV is complex to implement, and its certification is also costly, either because of the resource’s allocation required or the costs of the certification itself. Nevertheless, this model meets companies’ needs regarding the quality improvement of the software produced and, consequently, the improvement of the final product itself, through reducing costs, improving organizational agility, among other factors, making a positive contribution to the organization’s continuous improvement. Therefore, this research seeks to analyse the more sensitive factors in organizations that aim to implement CMMI-DEV inherent practices and achieve the respective certification, in the Portuguese context. More precisely, the research aims to answer the following questions: i) What are the most critical factors associated with the implementation of CMMI-DEV inherent practices, and ii) How do these factors strengthen or condition the implementation of CMMI-DEV inherent practices? Evidences show that, in what the CMMI-DEV model concerns, organizations main motivations, when pursuing certification, is to obtain a widely known and recognized quality certificate that can be a differentiating factor when trying to obtain new clients and projects and consequently to increase their market share. Additionally, and concerning the identification of critical factors in the Portuguese context, apart from the those reported in the scientific literature that were confirmed by the interviewees, the research identified other sensitive factors considered relevant for the implementation of CMMI-DEV inherent practices and the certification process. This set of factors was organized into 3 clusters: aspects related to human resources, aspects related to the organization and aspects external to the organization. With the aim of quantifying each factor concerning its relevance, the interviewees rated teams’ willingness to implement CMMI-DEV practices, the organizational support from top management and the certification auditor's experience/knowledge about the business context of the company being audited as the most relevant in each of the dimensions, respectively.
Description
Keywords
Cmmi-Dev Fatores Críticos de Sucesso Modelos de Maturidade Práticas de
Melhoria de Software Software