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Advisor(s)
Abstract(s)
Introdução: Devido à Pandemia COVID-19, aos doentes internados nos hospitais foilhes retirado o direito de receber visitas dos seus familiares. Tornou-se fundamental
colmatar a falta de contacto físico através da utilização das tecnologias como forma de
comunicação. Assim, de modo a compreender a contribuição das tecnologias para o
processo de humanização, é importante avaliar, sob a forma de uma revisão sistemática,
a informação publicada nos estudos já realizados.
Objetivo: Avaliar a contribuição das tecnologias de informação e comunicação para o
processo de humanização, durante o período de restrição de visitas a doentes internados,
devido à Pandemia COVID-19.
Métodos: Foi realizada uma revisão sistemática da literatura com síntese narrativa com
pesquisa na base de dados PubMed/MEDLINE de modo a encontrar artigos, publicados
no ano de 2020, que respondessem à pergunta investigadora. Todos os títulos e abstracts
encontrados foram sistematicamente avaliados. Aqueles que foram considerados
relevantes foram posteriormente lidos na íntegra para confrontação com os critérios de
inclusão e de exclusão. Para cada um dos estudos foi realizada a extração de dados num
formulário específico. Foram utilizados os critérios de Hawker et al para avaliar a
qualidade dos artigos incluídos. Como outcomes considerou-se a contribuição para a
humanização dos cuidados de saúde. Também foram incluídas para discussão notícias
relativas a projetos implementados em hospitais portugueses.
Resultados: 14 estudos cumpriram os critérios de inclusão. Notou-se uma grande
heterogeneidade na origem destes estudos, sendo que foram realizados em 8 países
diferentes. Sete temas foram encontrados a partir da análise dos artigos: Contacto físico
e presença familiar; Importância das tecnologias de informação e comunicação; Projetos
de humanização dos cuidados de saúde; Humanizar uma chamada de voz/vídeochamada; Perspetiva do doente; Perspetiva do familiar e Perspetiva dos profissionais de
saúde. Os outcomes foram muito positivos em todos os artigos, no entanto algumas
propostas de melhoria foram salientadas.
Discussão: Estar presente, fisicamente ou à distância, é essencial para o bem-estar do
doente, da sua família e da equipa médica. Contudo, os projetos implementados devem
ser planeados e deve haver responsabilidade profissional no seu cumprimento. A sua
execução deverá ser realizada por uma equipa multidisciplinar com formação. O risco de uma passagem de informação inconsistente aos familiares pode deixá-los ainda mais
ansiosos, pelo que deve haver rigor na implementação e execução destes projetos.
Conclusão: As tecnologias de informação e comunicação comprovaram ser um aliado
no processo de humanização dos cuidados de saúde. Com um planeamento e
cumprimento adequado destes novos projetos de comunicação haverá uma grande
aplicabilidade num período pós-Pandemia.
Introduction: Due to the COVID-19 Pandemic, patients admitted to hospitals have been deprived of the right to receive visits from their relatives. It became essential to overcome the lack of physical contact by technologies as a way of communication. Thus, in order to understand the contribution of technologies to the humanization of care, it is important to evaluate, through a systematic review, the information published in the studies already carried out. Aim: To evaluate the contribution of Information and Communications Technology to the humanization of care, during the period of restricted visits to hospitalized patients, due to the COVID-19 Pandemic. Methods: A systematic review and narrative synthesis was carried out through a search in the PubMed / MEDLINE database in order to find articles, published in the year 2020, that could answer the research question. All titles and abstracts found were systematically evaluated. Those that were considered relevant were subsequently completely read to compare with the inclusion and exclusion criteria. For each study, data extraction was performed on a specific datasheet. Hawker et al's criteria were used to assess the quality of the articles. The contribution to the humanization of care was the outcome evaluated. News related to projects implemented in Portuguese hospitals were also included for discussion. Results: 14 studies met the inclusion criteria. There was a great heterogeneity in the origin of these studies, bearing in mind that they were carried out in 8 different countries. Seven themes were found from the analysis of the articles: Physical contact and family presence; Importance of information and communication technologies; Projects aiming Humanization; How to humanize a voice call / video call; Perspective of the patient; Perspective of the family and Perspective of health care professionals. The outcomes were very positive in all the included studies, however some improvement suggestions were highlighted. Discussion: Being present, physically or remotely, is essential for the well-being of the patient, his family and the medical team. However, the implemented projects must be planned and there must be professional responsibility for their fulfillment. Its execution must be carried out by a trained multidisciplinary team. The risk of passing on inconsistent information to family members can make them even more anxious, so there must be rigor in the implementation and execution of these projects. Conclusion: Information and communication technologies have proven to be an ally in the process of humanizing health care. With proper compliance with these new communication projects, there will be great applicability in a post-Pandemic period.
Introduction: Due to the COVID-19 Pandemic, patients admitted to hospitals have been deprived of the right to receive visits from their relatives. It became essential to overcome the lack of physical contact by technologies as a way of communication. Thus, in order to understand the contribution of technologies to the humanization of care, it is important to evaluate, through a systematic review, the information published in the studies already carried out. Aim: To evaluate the contribution of Information and Communications Technology to the humanization of care, during the period of restricted visits to hospitalized patients, due to the COVID-19 Pandemic. Methods: A systematic review and narrative synthesis was carried out through a search in the PubMed / MEDLINE database in order to find articles, published in the year 2020, that could answer the research question. All titles and abstracts found were systematically evaluated. Those that were considered relevant were subsequently completely read to compare with the inclusion and exclusion criteria. For each study, data extraction was performed on a specific datasheet. Hawker et al's criteria were used to assess the quality of the articles. The contribution to the humanization of care was the outcome evaluated. News related to projects implemented in Portuguese hospitals were also included for discussion. Results: 14 studies met the inclusion criteria. There was a great heterogeneity in the origin of these studies, bearing in mind that they were carried out in 8 different countries. Seven themes were found from the analysis of the articles: Physical contact and family presence; Importance of information and communication technologies; Projects aiming Humanization; How to humanize a voice call / video call; Perspective of the patient; Perspective of the family and Perspective of health care professionals. The outcomes were very positive in all the included studies, however some improvement suggestions were highlighted. Discussion: Being present, physically or remotely, is essential for the well-being of the patient, his family and the medical team. However, the implemented projects must be planned and there must be professional responsibility for their fulfillment. Its execution must be carried out by a trained multidisciplinary team. The risk of passing on inconsistent information to family members can make them even more anxious, so there must be rigor in the implementation and execution of these projects. Conclusion: Information and communication technologies have proven to be an ally in the process of humanizing health care. With proper compliance with these new communication projects, there will be great applicability in a post-Pandemic period.
Description
Keywords
Covid19 Humanização dos Cuidados Isolamento de Doentes Tecnologias Visitas Virtuais