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Applying Social Network Analysis and Data Mining Techniques to Support Decision-Making: A Case Study

dc.contributor.authorFreire, Manuela
dc.contributor.authorAntunes, Francisco
dc.contributor.authorCosta, João Paulo
dc.date.accessioned2024-01-11T12:10:17Z
dc.date.available2024-01-11T12:10:17Z
dc.date.issued2022
dc.description.abstractThe key goal of this work is to explore interactions and discursive exchanges between social users, to extract information towards decision support. We analyzed customer-generated data on Facebook, during a period of a ten-day strike, of a well-known airline company. The main goal was to check service and responsiveness of the airline, and also to develop indicators that might enable reviewing and reinforce strategies to be used in customer service response to strike events. The authors aim to investigate the possibility of structuring data, collected from OSN’s, incorporating human interaction and network structure, using SNA to study the network from a duo fold manner: the web discourse, which depends on the transmission of information; and the interaction among social users, as information disseminators. Our work intends to determine whether social users and their interactions are consistent with the creation of indicators for decision support.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.3233/FAIA220422pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.6/13955
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherIOS Presspt_PT
dc.relationCentre for Business and Economics Research - University of Coimbra
dc.relationInstitute for Systems Engineering and Computers at Coimbra - INESC Coimbra
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/pt_PT
dc.subjectSocial network analysispt_PT
dc.subjectDecision supportpt_PT
dc.subjectWeb discoursept_PT
dc.subjectNatural language processingpt_PT
dc.subjectData miningpt_PT
dc.titleApplying Social Network Analysis and Data Mining Techniques to Support Decision-Making: A Case Studypt_PT
dc.typebook part
dspace.entity.typePublication
oaire.awardTitleCentre for Business and Economics Research - University of Coimbra
oaire.awardTitleInstitute for Systems Engineering and Computers at Coimbra - INESC Coimbra
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F05037%2F2020/PT
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F00308%2F2020/PT
oaire.citation.conferencePlaceJ.-L. Kim (Ed.)pt_PT
oaire.citation.endPage48pt_PT
oaire.citation.startPage41pt_PT
oaire.citation.titleFrontiers in Artificial Intelligence and Applicationspt_PT
oaire.citation.volumeVolume 360: Machine Learning and Artificial Intelligencept_PT
oaire.fundingStream6817 - DCRRNI ID
oaire.fundingStream6817 - DCRRNI ID
person.familyNameSousa Freire
person.familyNameAntunes
person.familyNameCosta
person.givenNameMª Manuela
person.givenNameFrancisco
person.givenNameJoão
person.identifier6ojfdQ4AAAAJ
person.identifier.ciencia-id181D-0501-8B0F
person.identifier.ciencia-idAE15-3381-6C2A
person.identifier.ciencia-id0312-CF54-C583
person.identifier.orcid0000-0002-5607-555X
person.identifier.orcid0000-0002-3569-7480
person.identifier.orcid0000-0001-5204-3916
person.identifier.ridN-2504-2013
person.identifier.ridM-5560-2013
person.identifier.scopus-author-id56286030200
person.identifier.scopus-author-id35992337000
person.identifier.scopus-author-id7402460396
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsopenAccesspt_PT
rcaap.typebookPartpt_PT
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