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Abstract(s)
Com o passar dos anos, a indústria automóvel tem vindo a sofrer inúmeras alterações
devido a vários fatores, desde desenvolvimento tecnológico, questões ambientais e
económicas, exigências dos clientes, entre muitos outros. Este setor é muito sensível
economicamente a flutuações do mercado, uma vez que depende da venda de produtos
ou serviços com expectativas de duração bastante elevadas, assim como os preços
praticados. Assim sendo, é fundamental que as empresas correspondam às exigências do
mercado para que consigam manter um negócio rentável e apelativo, onde o ideal é
aumentar a competitividade ao máximo, elevando-se relativamente à concorrência.
Para fazer face a estas evoluções e barreiras, têm vindo a surgir ao longo dos anos,
métodos para melhoria dos processos. Atualmente, a filosofia Lean tem sido a mais
adotada pelas empresas, não só no setor automóvel, mas em todo o tipo de indústria e
prestação de serviço. Esta filosofia assenta na melhoria contínua, com foco na redução
de desperdícios e aumento do valor de produtos e serviços. É composta por um conjunto
de ferramentas que possibilitam, através da sua implementação, a redução de esperas,
evitar excesso de produção que resulta num número elevado de stock, eliminar defeitos,
evitar deslocações desnecessárias e consequentemente, reduzir custos, melhorar a
qualidade, aumentar a competitividade, entre outros.
O presente relatório de estágio foi realizado com base na melhoria dos processos numa
empresa de reparação automóvel, que apresenta vários problemas que precisam de ser
resolvidos. Foi possível avaliar os processos na empresa, detetar anomalias e construir e
implementar propostas de melhoria. O objetivo do trabalho residiu na implementação
de ferramentas Lean para otimização dos processos e resolver problemas de
desperdícios, tempos de espera, deslocações desnecessárias, layout e retrabalho,
identificados na empresa. Com isto, foi possível eliminar deslocações desnecessárias que
levavam cerca de 5,17 minutos diários, diminuir tempos de setup na secção de lavagem
em 3 minutos e reduzir o tempo de seleção de peças em 3,45 minutos. Estes, entre vários
outros resultados, permitiram aumentar a eficiência dos processos e contribuir para o
sucesso da organização.
Over the years, the automotive industry has undergone numerous changes due to numerous factors, from technological development, environmental and economic issues, customer requirements, among many others. This sector is very sensitive to market fluctuations economically, since it depends on the sale of products or services with very high expectations of duration, as well as the prices practiced. Therefore, it is essential that companies respond to market demands so that they can maintain a profitable and appealing business, where the ideal is to increase competitiveness to the maximum, rising above the competition. To face these evolutions and barriers, methods for process improvement have emerged over the years. Currently, the Lean philosophy has been the most adopted by companies, not only in the automotive sector, but in all types of industry and service provision. This philosophy is based on continuous improvement, with a focus on reducing waste and increasing the value of products and services. It is made up of a set of tools that make it possible, through its implementation, to reduce waiting, avoid overproduction that results in a high inventory, eliminate defects, avoid unnecessary motions and, consequently, reduce costs, improve quality, increase competitiveness, among others. The present internship report was written based on the improvement of processes in a car repair company, which presents several problems that need to be solved. It will be possible to evaluate the company's processes, detect anomalies and build and implement improvement proposals. The objective of the work is to implement Lean tools to optimize processes and solve problems of waste, waiting, unnecessary motions, layout and rework, identified in the company. With this, it was possible to eliminate unnecessary trips that took about 5.17 minutes a day, reduce setup times in the washing section by 3 minutes and reduce the time for selecting parts by 3.45 minutes. These, among several other results, allowed increase the efficiency of processes and contribute to the success of the organization.
Over the years, the automotive industry has undergone numerous changes due to numerous factors, from technological development, environmental and economic issues, customer requirements, among many others. This sector is very sensitive to market fluctuations economically, since it depends on the sale of products or services with very high expectations of duration, as well as the prices practiced. Therefore, it is essential that companies respond to market demands so that they can maintain a profitable and appealing business, where the ideal is to increase competitiveness to the maximum, rising above the competition. To face these evolutions and barriers, methods for process improvement have emerged over the years. Currently, the Lean philosophy has been the most adopted by companies, not only in the automotive sector, but in all types of industry and service provision. This philosophy is based on continuous improvement, with a focus on reducing waste and increasing the value of products and services. It is made up of a set of tools that make it possible, through its implementation, to reduce waiting, avoid overproduction that results in a high inventory, eliminate defects, avoid unnecessary motions and, consequently, reduce costs, improve quality, increase competitiveness, among others. The present internship report was written based on the improvement of processes in a car repair company, which presents several problems that need to be solved. It will be possible to evaluate the company's processes, detect anomalies and build and implement improvement proposals. The objective of the work is to implement Lean tools to optimize processes and solve problems of waste, waiting, unnecessary motions, layout and rework, identified in the company. With this, it was possible to eliminate unnecessary trips that took about 5.17 minutes a day, reduce setup times in the washing section by 3 minutes and reduce the time for selecting parts by 3.45 minutes. These, among several other results, allowed increase the efficiency of processes and contribute to the success of the organization.
Description
Keywords
Implementação Lean Lean Manufacturing Melhoria Contínua Otimização