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Publicação
O Efeito do Conhecimento Tácito nas Decisões de Gestão
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Esta dissertação buscou investigar o efeito do Conhecimento tácito no âmbito operacional ao considerar possíveis ferramentas e orientações apropriadas para as decisões de gestão, contribuindo com um relevante capital intangível que habilita o colaborador a lidar com situações excecionais e inesperadas, permitindo que os tomadores de decisões entendam os possíveis cenários e ambientes, com o escopo em estabelecer diferentes práticas que reforçam suas competências aperfeiçoando seus desempenhos. Com o objetivo em aferir o uso do conhecimento tácito para tomar as melhores decisões foram formuladas duas proposições de investigação que buscam responder se os colaboradores utilizam o conhecimento tácito em circunstâncias incertas onde não existam situações semelhantes ou se a informação disponível não serve para esclarecer a problemática. Ademais a revisão de literatura permitiu apurar os principais temas que sustentam esta investigação, relacionados ao efeito do Conhecimento tácito como um componente útil a vida organizacional ao vislumbrar como os colaboradores lidam com situações excecionais e inesperadas como alternativa nas tomadas das decisões. Na metodologia foi desenvolvido um estudo de natureza exploratória com carácter holístico, reunindo informações obtidas mediante o levantamento de dados por meio de uma pesquisa qualitativa e um entendimento indutivo interpretativo de fontes empíricas e primárias para responder questões ou solucionar problemas de investigação e pelo método da análise em Bardin (2006) foi obtida nas descrições das mensagens as inferências de conhecimentos relativos às condições de receção destas mensagens permitindo ao pesquisador interpretar o que perceciona, vê e ouve durante a pesquisa. A partir da recolha e tratamento dos dados na apresentação e discussão dos resultados as respostas aos questionamentos anteriormente enunciados, com a identificação de informações relevantes através do questionário, onde foram analisados 12 indicativos, combinados por conceitos e uma construção criteriosa a partir da reação dos colaboradores vislumbrada, fornecendo resposta as proposições desta investigação. O estudo conclui com as limitações do estudo e recomendações para futuras linhas de investigação.
This dissertation sought to investigate the effect of tacit knowledge in the operational sphere by considering possible tools and appropriate guidelines for management decisions, contributing relevant intangible capital that enables employees to deal with exceptional and unexpected situations, allowing decision-makers to understand possible scenarios and environments, with the aim of establishing different practices that reinforce their competences and improve their performance. With the aim of gauging the use of tacit knowledge to make the best decisions, two research propositions were formulated that seek to answer whether employees use tacit knowledge in uncertain circumstances where similar situations do not exist or if the information available does not serve to clarify the problem. In addition, the literature review made it possible to identify the main themes underpinning this research, related to the effect of tacit knowledge as a useful component in organizational life, by glimpsing how employees deal with exceptional and unexpected situations as an alternative in decision-making. In terms of methodology, an exploratory study of a holistic nature was carried out, gathering information obtained by collecting data through qualitative research and an interpretative inductive understanding of empirical and primary sources in order to answer questions or solve research problems. Using Bardin's (2006) method of analysis, inferences of knowledge relating to the conditions in which these messages were received were obtained from the descriptions of the messages, allowing the researcher to interpret what they perceive, see and hear during the research. From the collection and processing of data in the presentation and discussion of the results, the answers to the questions posed above were identified, with the identification of relevant information through the questionnaire, where 12 indicators were analysed, combined by concepts and a careful construction based on the reaction of the employees glimpsed, providing an answer to the propositions of this investigation. The study concludes with the limitations of the study and recommendations for future lines of research.
This dissertation sought to investigate the effect of tacit knowledge in the operational sphere by considering possible tools and appropriate guidelines for management decisions, contributing relevant intangible capital that enables employees to deal with exceptional and unexpected situations, allowing decision-makers to understand possible scenarios and environments, with the aim of establishing different practices that reinforce their competences and improve their performance. With the aim of gauging the use of tacit knowledge to make the best decisions, two research propositions were formulated that seek to answer whether employees use tacit knowledge in uncertain circumstances where similar situations do not exist or if the information available does not serve to clarify the problem. In addition, the literature review made it possible to identify the main themes underpinning this research, related to the effect of tacit knowledge as a useful component in organizational life, by glimpsing how employees deal with exceptional and unexpected situations as an alternative in decision-making. In terms of methodology, an exploratory study of a holistic nature was carried out, gathering information obtained by collecting data through qualitative research and an interpretative inductive understanding of empirical and primary sources in order to answer questions or solve research problems. Using Bardin's (2006) method of analysis, inferences of knowledge relating to the conditions in which these messages were received were obtained from the descriptions of the messages, allowing the researcher to interpret what they perceive, see and hear during the research. From the collection and processing of data in the presentation and discussion of the results, the answers to the questions posed above were identified, with the identification of relevant information through the questionnaire, where 12 indicators were analysed, combined by concepts and a careful construction based on the reaction of the employees glimpsed, providing an answer to the propositions of this investigation. The study concludes with the limitations of the study and recommendations for future lines of research.
Descrição
Palavras-chave
Conhecimento Tácito. Decisão de Gestão. Gestão do Conhecimento. Tomadas de Decisões