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Abstract(s)
As economias dos mais diversos países são em grande parte sustentadas pelas pequenas
e médias empresas (PMEs), no entanto, na grande maioria dos casos os recursos que
dispõem são limitados. Logo, as empresas, especialmente as Pequenas e Médias
Empresas (PMEs) têm que cada vez mais procurar formas de se sobressaírem no meio
onde se inserem, ou seja, no setor onde se encontram, de forma a conseguirem ganhar
uma vantagem competitiva.
Assim, as ações de melhoria pensadas pelas empresas têm que ser cada vez mais
estruturadas, planeadas e apoiadas por toda a organização, para que as mesmas tenham
o sucesso desejado na sua implementação. Desta forma, o objetivo deste relatório
consiste no mapeamento e elaboração de processos, utilizando fluxogramas, para que se
possa estabilizar os mais diferentes processos e, assim, se consiga diminuir a quantidade
de erros e consequentemente aumentar a qualidade.
A metodologia utilizada para aprofundar os conhecimentos sobre as temáticas em
questão foi a pesquisa bibliográfica. Para este propósito foram utilizadas as seguintes
bases de dados: a Web of Science, Science Direct, Emerald, Scopus, IEEE Xplore e a
Emerald.
O trabalho desenvolvido permite atingir uma maior estabilização dos processos e um
maior conhecimento dos mesmos por parte dos funcionários, para que, desta forma, seja
possível alcançar uma menor quantidade de erros na produção e, consequentemente,
maiores níveis de qualidade dos processos. De realçar que, o trabalho em causa permite
uma melhor e mais eficiente comunicação, uma vez que, com o mapeamento e a definição
apropriada dos processos os fluxos de informação também ficam definidos. Por fim, para
a implementação bem-sucedida do trabalho desenvolvido é necessário o apoio e
colaboração de todas as pessoas envolventes dos mais diferentes níveis hierárquicos.
The economies of the most diverse countries are largely supported by Small and Medium-sized Enterprises (SMEs), however, in the vast majority of cases the resources they have are limited. Therefore, companies, especially small and medium-sized enterprises (SMEs) have to increasingly look for ways to stand out in the environment where they operate, that is, in the sector where they are located, in order to gain a competitive advantage. Thus, the improvement actions designed by companies have to be increasingly structured, planned and supported by the entire organization, so that they have the desired success in their implementation. In this way, the objective of this report is to map and elaborate processes, using flowcharts, so that the most different processes can be stabilized and, thus, be able to reduce the number of errors and consequently increase quality. The methodology used to deepen the knowledge about the themes in question was the bibliographical research. For this purpose, the following databases were used: Web of Science, Science Direct, Emerald, Scopus, IEEE Xplore and Emerald. The work carried out allows achieving greater stabilization of the processes and a greater knowledge of them by the employees, so that, in this way, it is possible to achieve a smaller number of errors in production and, consequently , higher levels of process quality. It should be noted that the work in question allows for better and more efficient communication, since, with the mapping and appropriate definition of processes, information flows are also defined. Finally, for the successful implementation of the work carried out, the support of all the people involved at different hierarchical levels is necessary.
The economies of the most diverse countries are largely supported by Small and Medium-sized Enterprises (SMEs), however, in the vast majority of cases the resources they have are limited. Therefore, companies, especially small and medium-sized enterprises (SMEs) have to increasingly look for ways to stand out in the environment where they operate, that is, in the sector where they are located, in order to gain a competitive advantage. Thus, the improvement actions designed by companies have to be increasingly structured, planned and supported by the entire organization, so that they have the desired success in their implementation. In this way, the objective of this report is to map and elaborate processes, using flowcharts, so that the most different processes can be stabilized and, thus, be able to reduce the number of errors and consequently increase quality. The methodology used to deepen the knowledge about the themes in question was the bibliographical research. For this purpose, the following databases were used: Web of Science, Science Direct, Emerald, Scopus, IEEE Xplore and Emerald. The work carried out allows achieving greater stabilization of the processes and a greater knowledge of them by the employees, so that, in this way, it is possible to achieve a smaller number of errors in production and, consequently , higher levels of process quality. It should be noted that the work in question allows for better and more efficient communication, since, with the mapping and appropriate definition of processes, information flows are also defined. Finally, for the successful implementation of the work carried out, the support of all the people involved at different hierarchical levels is necessary.
Description
Keywords
Definição de Processos Indústria Agrícola e Florestal Mapeamento de Processos Pmes