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Advisor(s)
Abstract(s)
A crescente perceção de que a qualidade é um elemento-chave de competitividade e
diferenciação entre as organizações reflete-se no aumento do investimento na
implementação de Sistemas de Gestão da Qualidade (SGQ), como a ISO 9001. No entanto,
é notório que existem dificuldades na adoção de boas práticas para a implementação da
norma. Entre essas dificuldades, destacam-se a falta de uma metodologia adequada, a falta
de comprometimento da alta direção e a necessidade constante de uma auditoria interna
estruturada, focada na melhoria contínua.
Esta dissertação baseia-se no trabalho realizado durante um estágio curricular de
investigação, referente à Empresa X e ao seu produto acessório, denominados assim para
preservar a confidencialidade dos dados solicitada pela organização no contexto do
mercado.
Este trabalho tem o objetivo de avaliar a conformidade na implementação dos requisitos da
norma NP EN ISO 9001:2015 em uma indústria de produto-acessório em Portugal. Além
disso, demonstra a importância da auditoria interna no fluxo de trabalho organizacional e
na busca contínua por melhorias. Através de um estudo de caso, realiza-se uma avaliação
estruturada e planeada por meio da auditoria interna, abordando as etapas-chave,
resultados das boas práticas, identificação de não conformidades, oportunidades de
melhoria e recomendações para futuros planos de ação.
Este trabalho tem como objetivo esclarecer as boas práticas e a conformidade dos requisitos
da ISO 9001, por meio da demonstração das fases de uma auditoria interna estruturada. A
metodologia envolveu uma revisão da literatura, apresentando uma estrutura conceitual
dos princípios de qualidade, boas práticas do Sistema de Gestão de Qualidade e fatores
determinantes para o sucesso da implementação da ISO 9001. Além disso, foi realizada uma
avaliação da implementação dos requisitos da norma ISO 9001 através de um estudo de
caso em uma indústria de produto-acessório. Esse estudo de caso é relevante tanto para o
meio académico, ao proporcionar uma compreensão prática das auditorias internas, quanto
para o meio empresarial, ao fornecer melhores práticas baseadas nos requisitos da ISO
9001. O objetivo é garantir o planeamento e a manutenção desses requisitos, além da busca
contínua pela melhoria, independentemente da certificação.
The growing perception that quality is a key element of competitiveness and differentiation among organizations is reflected in the increasing investment in the implementation of Quality Management Systems (QMS), such as ISO 9001. However, it is evident that there are difficulties in adopting good practices for the implementation of the standard. Among these difficulties, the lack of an appropriate methodology, the lack of commitment from top management, and the constant need for a structured internal audit focused on continuous improvement stand out. This dissertation is based on work carried out during a curricular research internship, referring to Company X and its accessory product, named as such to preserve the confidentiality of the data requested by the organization in the market context. The aim of this work is to evaluate the conformity in the implementation of the requirements of the NP EN ISO 9001:2015 standard in an accessory product industry in Portugal. Furthermore, it demonstrates the importance of internal auditing in organizational workflow and continuous improvement. Through a case study, a structured and planned evaluation is conducted through internal auditing, addressing key stages, results of good practices, identification of non-conformities, opportunities for improvement, and recommendations for future action plans. This work aims to clarify the good practices and conformity of ISO 9001 requirements by demonstrating the phases of a structured internal audit. The methodology involved a literature review, presenting a conceptual framework of quality principles, good practices of the Quality Management System, and determining factors for the successful implementation of ISO 9001. Additionally, an evaluation of the implementation of ISO 9001 requirements was carried out through a case study in an accessory product industry. This case study is relevant both for the academic field, providing a practical understanding of internal audits, and for the business field, providing best practices based on ISO 9001 requirements. The objective is to ensure the planning and maintenance of these requirements, as well as the continuous pursuit of improvement, regardless of certification.
The growing perception that quality is a key element of competitiveness and differentiation among organizations is reflected in the increasing investment in the implementation of Quality Management Systems (QMS), such as ISO 9001. However, it is evident that there are difficulties in adopting good practices for the implementation of the standard. Among these difficulties, the lack of an appropriate methodology, the lack of commitment from top management, and the constant need for a structured internal audit focused on continuous improvement stand out. This dissertation is based on work carried out during a curricular research internship, referring to Company X and its accessory product, named as such to preserve the confidentiality of the data requested by the organization in the market context. The aim of this work is to evaluate the conformity in the implementation of the requirements of the NP EN ISO 9001:2015 standard in an accessory product industry in Portugal. Furthermore, it demonstrates the importance of internal auditing in organizational workflow and continuous improvement. Through a case study, a structured and planned evaluation is conducted through internal auditing, addressing key stages, results of good practices, identification of non-conformities, opportunities for improvement, and recommendations for future action plans. This work aims to clarify the good practices and conformity of ISO 9001 requirements by demonstrating the phases of a structured internal audit. The methodology involved a literature review, presenting a conceptual framework of quality principles, good practices of the Quality Management System, and determining factors for the successful implementation of ISO 9001. Additionally, an evaluation of the implementation of ISO 9001 requirements was carried out through a case study in an accessory product industry. This case study is relevant both for the academic field, providing a practical understanding of internal audits, and for the business field, providing best practices based on ISO 9001 requirements. The objective is to ensure the planning and maintenance of these requirements, as well as the continuous pursuit of improvement, regardless of certification.
Description
Keywords
Auditoria Gestão Qualidade Requisitos So 9001:2015