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Abstract(s)
Most studies generally report consistent evidence that private sector employees exhibit higher levels of organizational commitment, comparing to employees in public sector organizations.
This paper focuses on the understudied public sector, and assesses the contribution of total quality-based human resources practices to enhancing employees’ organizational commitment, as well as the mediating role of job satisfaction in such relationship. A structural equation modeling approach was applied to data collected in three organizations belonging to the Portuguese public social security system.
The findings are, to a large extent, in agreement with earlier fragmented studies, since they confirm the idea hypothesized according to which total quality-based human resources practices would have a significant effect on each of the dimensions of organizational commitment. Moreover, there is evidence of a mediation effect of employees’ job satisfaction on the relationship between total quality-based human resources practices and affective and normative dimensions of employees’ organizational commitment.
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Keywords
Human Resources Job Satisfaction Organizational Commitment Public Services Total Quality Management