| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 2.59 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
A presente dissertação teve como principal objetivo avaliar potenciais medidas que
incrementem a qualidade do serviço de transporte coletivo urbano em cidades de média
dimensão (50 000 a 150 000 habitantes), nomeadamente no que se refere ao sistema de
informação ao cliente.
A bibliografia internacional sobre estudos de sistemas de transportes coletivos incide quase
exclusivamente em sistemas de grande dimensão com custos incomportáveis para cidades
médias cuja dimensão não permite um retorno financeiro suficiente para grandes
investimentos em tecnologia ou estudos alargados. Parece assim haver uma lacuna de estudos
internacionais similares para cidades de média dimensão que compõem grande parte do
contexto nacional.
O presente estudo analisou assim, casos de sucesso nacionais e internacionais em termos de
sistema de transportes públicos urbanos e avaliou a aplicabilidade/viabilidade das medidas
mais comuns e com maior potencial para melhorar o serviço prestado, nomeadamente no que
se refere à informação aos clientes, de sistemas de menor dimensão. Para o caso de estudo,
foi analisado o sistema existente na cidade da Covilhã, cujo serviço está adjudicado à
empresa COVIBUS, do grupo AVANZA.
Atendendo ao sistema actualmente implementado pretende-se sugerir melhorias recorrendo a
medidas com resultados comprovados, devidamente adaptadas a cidades e sistemas de
menores recursos financeiros. As melhorias sugeridas, caso venham a ser implementadas
deverão beneficiar consideravelmente o serviço prestado atualmente.
The presented dissertation has as main objective evaluate potential measures that enhance the quality of urban public transport services in medium sized cities (50,000 to 150,000 inhabitants), in particular concerning the costumer/passenger information system. International studies on public transportation systems focuses almost exclusively on large systems with unaffordable costs for medium cities whose size does not allow sufficient financial return for large investments in technology or extensive researches. It thus seems to be a gap in international studies for these medium sized cities that represent the majority of the national context. The present study examines national and international cases of successfully urban public transport system and evaluates the applicability / feasibility of the most common measures with greater potential to improve the service quality, for smaller systems, in particular regarding passengers information. As a case study, the existing system in the city of Covilhã was analyzed, service explored by COVIBUS operator, from the AVANZA group. Regarding the existing system, improvements are suggested considering low cost measures with proven results, duly adapted to smaller cities and systems with less financial resources. The suggested improvements, if implemented will benefit the currently provided service.
The presented dissertation has as main objective evaluate potential measures that enhance the quality of urban public transport services in medium sized cities (50,000 to 150,000 inhabitants), in particular concerning the costumer/passenger information system. International studies on public transportation systems focuses almost exclusively on large systems with unaffordable costs for medium cities whose size does not allow sufficient financial return for large investments in technology or extensive researches. It thus seems to be a gap in international studies for these medium sized cities that represent the majority of the national context. The present study examines national and international cases of successfully urban public transport system and evaluates the applicability / feasibility of the most common measures with greater potential to improve the service quality, for smaller systems, in particular regarding passengers information. As a case study, the existing system in the city of Covilhã was analyzed, service explored by COVIBUS operator, from the AVANZA group. Regarding the existing system, improvements are suggested considering low cost measures with proven results, duly adapted to smaller cities and systems with less financial resources. The suggested improvements, if implemented will benefit the currently provided service.
Description
Keywords
Cidades de Média Dimensão Informação Ao Cliente Qualidade do Serviço de Transportes Públicos Sistemas de Informação Geográfica Transportes Públicos Coletivos