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Abstract(s)
Introdução: A comunicação é um dos pilares da prática médica, sendo fundamental para o estabelecimento da relação médico-doente. A empatia é essencial na prestação de cuidados centrados no paciente e pode ser descrita como a capacidade de compreender a situação, perspetivas e sentimentos do paciente, comunicar essa compreensão, verificar a sua veracidade e, então, agir em concordância com esse conhecimento. Sendo assim, a empatia assume um papel vital na comunicação clínica que poderá ter implicações nos resultados clínicos do paciente.
Objetivos: Realizar uma revisão da literatura existente, referente a estudos e artigos publicados nos últimos anos sobre empatia no contexto clínico. Os principais objetivos são clarificar a importância da empatia na comunicação clínica e no estabelecimento da relação médico-doente e avaliar o seu impacto terapêutico.
Metodologia: Foi realizada uma pesquisa da literatura utilizando a base de dados da PubMed, recorrendo aos seguintes descritores: “empathy”, “impact AND empathy”, “physician’s empathy”, “effectiveness AND empathy” e “outcomes AND empathy”. Foram incluídos artigos e estudos de relevo com informação empírica e pertinente sobre este tema que cumpriam os critérios de inclusão. Foi também realizada a consulta de livros de referência sobre este tema.
Resultados/Conclusões: Após a revisão da literatura selecionada foi possível chegar à conclusão de que há evidência da existência de uma relação positiva entre a empatia médica e a satisfação, adesão, capacitação e confiança do paciente. Foi também possível correlacionar a empatia médica com a recolha de uma melhor história, uma possível diminuição do stress e da depressão e um aumento das capacidades de coping do paciente. Podemos, então, afirmar que a empatia proporciona resultados clínicos significativamente melhores e que a sua importância na comunicação e prática clínica, é inquestionável.
Introduction: Communication is the backbone of medical care and the foundation of the patient-physician relationship. Empathy is essential in the provision of patient-centered care and is described as the ability to understand the patient’s situation, perspectives, and feelings, communicate that understanding and check its accuracy, and, then act on that understanding with the patient. Thus, empathy takes a vital role in clinical communication that may have implications in the patient’s clinical outcome. Aim: To review the existing literature concerning all studies published in the last years about clinical empathy. The principal purposes of this work are to clarify the importance of empathy in clinical communication and the establishment of physician-patient relationship and to evaluate its therapeutic outcome. Methods: Search of PubMed database was undertaken, using the following search terms: “empathy”, “impact AND empathy”, “physician’s empathy”, “effectiveness AND empathy” and “outcomes AND empathy”. Significant articles and studies with empirical and relevant information of the theme that fitted within the inclusion criteria were included. Results/Conclusion: After reviewing the literature it is possible to establish that there is evidence of a positive relationship between clinical empathy and patient satisfaction, adherence, compliance and trust. It is also possible to correlate clinical empathy with better history taking, possibly lower stress and depression and an impairment of patient’s coping strategies. Thus, we can state that empathy provides significant better health outcomes and that empathy is of unquestionable importance in communication and clinical practice.
Introduction: Communication is the backbone of medical care and the foundation of the patient-physician relationship. Empathy is essential in the provision of patient-centered care and is described as the ability to understand the patient’s situation, perspectives, and feelings, communicate that understanding and check its accuracy, and, then act on that understanding with the patient. Thus, empathy takes a vital role in clinical communication that may have implications in the patient’s clinical outcome. Aim: To review the existing literature concerning all studies published in the last years about clinical empathy. The principal purposes of this work are to clarify the importance of empathy in clinical communication and the establishment of physician-patient relationship and to evaluate its therapeutic outcome. Methods: Search of PubMed database was undertaken, using the following search terms: “empathy”, “impact AND empathy”, “physician’s empathy”, “effectiveness AND empathy” and “outcomes AND empathy”. Significant articles and studies with empirical and relevant information of the theme that fitted within the inclusion criteria were included. Results/Conclusion: After reviewing the literature it is possible to establish that there is evidence of a positive relationship between clinical empathy and patient satisfaction, adherence, compliance and trust. It is also possible to correlate clinical empathy with better history taking, possibly lower stress and depression and an impairment of patient’s coping strategies. Thus, we can state that empathy provides significant better health outcomes and that empathy is of unquestionable importance in communication and clinical practice.
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Keywords
Comunicação Clínica Comunicação Empática Empatia Empatia Clínica Relação Médico-Doente