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Abstract(s)
O objetivo deste trabalho é propor o desenvolvimento de um índice Lean para aferir o nível de proximidade do sistema de gestão de qualquer organização ao sistema Lean. Com base em critérios previamente definidos, pretende-se avaliar se a filosofia Lean é a mais adequada para que uma determinada organização alcance os seus objetivos estratégicos.
Este trabalho utiliza como procedimentos técnicos a pesquisa bibliográfica e o estudo de caso. A revisão de literatura é levada a cabo com o intuito de identificar os aspetos considerados como os mais caracterizadores do pensamento Lean e os que mais influenciam o seu progresso e sucesso. São também analisados alguns dos métodos de avaliação do grau de implementação do pensamento Lean nas organizações, mais citados na literatura internacional, com o propósito de conhecer os respetivos pontos fracos.
Desenvolve-se um índice Lean composto por noventa indicadores distribuídos por oito áreas as quais foram criteriosamente selecionadas, agrupadas e pontuadas por forma a colmatar as lacunas dos métodos existentes e a assegurar uma relação fiável entre o índice obtido e o nível Lean efetivo das organizações avaliadas. O índice Lean foi testado e validado através de um estudo de caso realizado em quatro empresas do sector automóvel localizadas em Portugal.
Concluiu-se que o índice Lean, desenvolvido neste trabalho, pode ser utilizado por qualquer organização e permite avaliar, quer o número, quer o nível de implementação de uma ampla gama de princípios, práticas e indicadores Lean. Constata-se que a cultura organizacional, os processos de melhoria contínua e a relação com os clientes são as três áreas em que, as organizações avaliadas, mais se aproximam do pensamento Lean. Verifica-se a existência de uma relação direta entre o índice Lean e o índice da área dos indicadores de desempenho, demostrando-se a importância desta área para o desenvolvimento de índices Lean por forma a atestar a sua eficácia. Fundamenta-se ainda que o índice Lean pode constituir uma importante ferramenta de suporte no processo de tomada de decisão relativo à adoção da filosofia Lean como programa para a obtenção de vantagens competitivas e sustentáveis.
The purpose of this paper is to suggest the development of a Lean index to assess the proximity of any organization management system to the Lean system. Based on predefined criteria, intended to evaluate if the Lean Philosophy is the more appropriate for a particular organization achieve its strategic objectives. This work uses as technical procedures the bibliographical research and the case study. The literature review is carried out in order to identify the aspects considered the most characteristic features of Lean thinking and that most influence its progress and success. Are also analyzed some assessing Lean thinking implementation degree methods, most often cited in international literature, in order to know the respective weaknesses. It develops a Lean index composed by ninety indicators spread across eight areas which were carefully selected, grouped and scored in order to address the shortcomings of existing methods and to ensure a reliable relationship between the score obtained and the effective Lean level of the evaluated organizations. The Lean index was tested and validated through a case study conducted in four automotive companies located in Portugal. It was concluded that the Lean index, carried out in this work, can be used by any organization and allows evaluate the number and implementation level of a wide variety of principles, practices and Lean indicators. It is found that the organizational culture, continuous improvement processes and relationship with customers are the three areas in which the assessed organizations are closer to Lean thinking. It is verified the existence of a direct relationship between the Lean index and the performance indicators area index, demonstrating the importance of this area for Lean indices development in order to attest its effectiveness. It is based that the Lean index can be an important support tool in the decision making process concerning the adoption of Lean as a program to obtain competitive and sustainable advantages.
The purpose of this paper is to suggest the development of a Lean index to assess the proximity of any organization management system to the Lean system. Based on predefined criteria, intended to evaluate if the Lean Philosophy is the more appropriate for a particular organization achieve its strategic objectives. This work uses as technical procedures the bibliographical research and the case study. The literature review is carried out in order to identify the aspects considered the most characteristic features of Lean thinking and that most influence its progress and success. Are also analyzed some assessing Lean thinking implementation degree methods, most often cited in international literature, in order to know the respective weaknesses. It develops a Lean index composed by ninety indicators spread across eight areas which were carefully selected, grouped and scored in order to address the shortcomings of existing methods and to ensure a reliable relationship between the score obtained and the effective Lean level of the evaluated organizations. The Lean index was tested and validated through a case study conducted in four automotive companies located in Portugal. It was concluded that the Lean index, carried out in this work, can be used by any organization and allows evaluate the number and implementation level of a wide variety of principles, practices and Lean indicators. It is found that the organizational culture, continuous improvement processes and relationship with customers are the three areas in which the assessed organizations are closer to Lean thinking. It is verified the existence of a direct relationship between the Lean index and the performance indicators area index, demonstrating the importance of this area for Lean indices development in order to attest its effectiveness. It is based that the Lean index can be an important support tool in the decision making process concerning the adoption of Lean as a program to obtain competitive and sustainable advantages.
Description
Keywords
Gestão industrial Índice Lean Indicadores de desempenho Cultura organizacional