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Abstract(s)
A crescente internacionalização dos mercados, e respectiva globalização, tem levado a um aumento
do nível de exigência dos Clientes e da Sociedade em geral. As organizações sentem já de uma
forma muito efectiva a pressão concorrencial, pelo que para serem competitivas, e
consequentemente sobreviverem, são obrigadas a constantes mudanças impostas pelos mercados.
A Qualidade (ISO 9001), o Ambiente (ISO 14001) a Higiene e Segurança no Trabalho (OHSAS
18001), a Responsabilidade Social (SA8000) e Investigação, Desenvolvimento e Inovação (NP
4457) representam um dos principais desafios da gestão, sendo áreas fulcrais para o crescimento e
desenvolvimento sustentável das organizações. Os Sistemas Integrados de Gestão tem contemplado
a integração dos processos de Qualidade com os de Gestão Ambiental e/ou com os de Segurança e
Saúde no Trabalho, dependendo das características, actividades e necessidades da Organização. O
alargamento da integração de sistemas aos processos de Responsabilidade Social e Inovação e
Desenvolvimento tem vindo a fazer parte da estratégia das Organizações.
A implementação dos sistemas integrados permite criar sinergias quer ao nível do investimento
realizado e do seu retorno, quer na sistematização e formalização dos processos de trabalho da
Organização. Permitindo dar resposta consolidada à satisfação de todos os seus stakeholders, bem
como requisitos legais relacionados com a qualidade, ambiente e segurança e saúde no trabalho.
Desta forma asseguram um controlo eficaz sobre os resultados da aplicação dos seus sistemas,
permitindo uma melhoria contínua.
Pretende esta dissertação, apresentar os sistemas de gestão e a sua integração e quais as vantagens
na sua implementação. Apresentar um caso prático e através da sua análise as mais-valias da
integração para a Organização.
The growing market internationalization and globalization is leading to an increasing level of demand and expectations of Customers and Society in general. The competition pressure pushes the organisations to a constant need of change and adaptation to meeting the market needs and therefore to assure competitiveness and their future survival. Quality (ISO 9001), Environment (ISO 14001), Occupational Health and Safety (OHSAS 18001), Social Accountability (SA 8000) and Research, Development and Innovation (NP 4457) represent some of the main management challenges, being key areas for assuring the Organization’s growth and sustainable development. The Integrated Management Systems have been merging the Quality processes with the Environmental Management and/or Occupational Health and Safety ones, depending on the Organisation’s characteristics, activities and needs. The expansion of the systems integration to the Social Accountability and to the Innovation and Development processes has also been introduced as part of the Organisation’s strategy. The implementation of integrated systems allows the creation of synergies not only at the level of investments and return on investments, but also at the level of the systematization and formalization of the Organization’s work processes, contributing to a consolidated response to the expectations of all of their stakeholders, as well as to the legal requirements related to quality, environment and occupational safety and health. Thus, it ensures an effective control over the system application results, allowing a continuous improvement. The aim of this dissertation is to present the management systems and their integration, as well as the advantages of their implementation. Additionally, it intends to present a case study and, through its analysis, the added value for the Organisation resulting from the systems integration.
The growing market internationalization and globalization is leading to an increasing level of demand and expectations of Customers and Society in general. The competition pressure pushes the organisations to a constant need of change and adaptation to meeting the market needs and therefore to assure competitiveness and their future survival. Quality (ISO 9001), Environment (ISO 14001), Occupational Health and Safety (OHSAS 18001), Social Accountability (SA 8000) and Research, Development and Innovation (NP 4457) represent some of the main management challenges, being key areas for assuring the Organization’s growth and sustainable development. The Integrated Management Systems have been merging the Quality processes with the Environmental Management and/or Occupational Health and Safety ones, depending on the Organisation’s characteristics, activities and needs. The expansion of the systems integration to the Social Accountability and to the Innovation and Development processes has also been introduced as part of the Organisation’s strategy. The implementation of integrated systems allows the creation of synergies not only at the level of investments and return on investments, but also at the level of the systematization and formalization of the Organization’s work processes, contributing to a consolidated response to the expectations of all of their stakeholders, as well as to the legal requirements related to quality, environment and occupational safety and health. Thus, it ensures an effective control over the system application results, allowing a continuous improvement. The aim of this dissertation is to present the management systems and their integration, as well as the advantages of their implementation. Additionally, it intends to present a case study and, through its analysis, the added value for the Organisation resulting from the systems integration.
Description
Keywords
Integração de sistemas - Gestão Sistemas de gestão - Integração - Empresas Sistemas de gestão da qualidade Sistemas de gestão ambiental